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paulcreasey
Aspiring Contributor
591 Views
Message 1 of 29

2 months ago, signed up for free sports pack, with extra discount ..

....I was already bt  Infinity

 

....but i got a phone call saying if i renew for 18 Months i got 

Line Rental

£16.99

Discount Caller Display

£-1.75

BT Privacy Caller Display 12 months offer

£1.75

Unlimited Anytime Calls Add-on

£5.30

Broadband and Calls

£23.00

BT Sport Pack discount

£-13.50

Your monthly total

£31.79

 

got bill 1  --- £50.00 Connection Charge for connection (even thought i al ready had it  !! )

straight on phone 1 hour later credit off next bill sir ...

 

and today i got bill 2   got the 50.00 credit, but without the sports discount  ... so its 51.53 !! 

that made me check bill 1 and guess what ..... that didnt have any discount on either 

 

so how do i stand ? 

just got home tonight, straight on phone , and of cause they close at 8 .... 

 

Arhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

 

not happy,

 

why agree something, email me it then dont do it

 

Whyyyyyyyyyyyyyyyyyyyyyyyyyyyy

 

 

 

 

 

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28 REPLIES 28
paulcreasey
Aspiring Contributor
551 Views
Message 2 of 29

Re: 2 months ago, signed up for free sports pack, with extra discount ..

any body help me now, 

 

just spent another 20 minds on the phone talking to an adviser, in the end she started to get irate with me, ( the customer !)

 

its a joke , email stating prices but they wont honner it, ive asked he to review my telephone cll with the orginal adviser, and get back to me, he said all goods wold come to 31.79 ... there telling me now it shoud be £50. ish .. no 13.50 credit ?

 

so where do i stand,. as they sold me the contract wronlgy, i asked to cancel contract and ill be moving to sky ...all i want is a phone and and broadband .... how hard can it be .....

 

they want to charge me a cancelation fee due to my error .... ( this is where i blew my top back at her...  no thats you miss sold me it, 

 

ive asd them to review the orginal call and get back to me .... phoning back on 12/8/15 ... omgg .. how long 

 

any help on how i should go on ??? 

 

Thanks

 

 

 

 

 

 

 

 

 

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DavidM
Moderator
Moderator
545 Views
Message 3 of 29

Re: 2 months ago, signed up for free sports pack, with extra discount ..

Hi paulcreasey,

 

Welcome and thanks for posting. I'm sorry there's been some confusion with this. I'm sure I can get it sorted for you. Please drop me an email withg the details. You'll get the contact us link in my profile.

 

Cheers

 

David

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paulcreasey
Aspiring Contributor
528 Views
Message 4 of 29

Re: 2 months ago, signed up for free sports pack, with extra discount ..

<quote>Hi paulcreasey,
 
Welcome and thanks for posting. I'm sorry there's been some confusion with this. I'm sure I can get it sorted for you. Please drop me an email withg the details. You'll get the contact us link in my profile.
 
Cheers
 
David</quote>

 

contacted via link 

 

Paul.

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paulcreasey
Aspiring Contributor
491 Views
Message 5 of 29

Re: 2 months ago, signed up for free sports pack, with extra discount ..

any update ?

 

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john46
Distinguished Sage
487 Views
Message 6 of 29

Re: 2 months ago, signed up for free sports pack, with extra discount ..

the mods will contact you personally by email or phone normally within 3/5 working days
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paulcreasey
Aspiring Contributor
446 Views
Message 7 of 29

Re: 2 months ago, signed up for free sports pack, with extra discount ..

phone call on 12th, as agreeded, but still had not listened to recording,  promised a call back today, 15-8-15  ..still waiting, .......

 

 

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BenH1979
Contributor
424 Views
Message 8 of 29

Re: 2 months ago, signed up for free sports pack, with extra discount ..

They did the same to me, there crooks!

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paulcreasey
Aspiring Contributor
401 Views
Message 9 of 29

Re: 2 months ago, signed up for free sports pack, with extra discount ..

ohh .. they phone me last night, which i missed the call, to which i recived a text. ..bt here we tried to call you about complaint but not been able to get through .. we will try again on 18/8/15 15:00 if not sutable please reply with best time to call...

 

i replyed with 18/08/15 @17.00   

 

guess what time they called ...

 

yep 15:20 ... LOL ...

 

 

still not listened to recording ... even though they said they would on 12-8-15 .... err hello ..

 

and ive got to give Margret another 10 Days ... omgg thats 28-8-15 .. 

 

come on bt ... thats 1 months ... 

 

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paulcreasey
Aspiring Contributor
337 Views
Message 10 of 29

Re: 2 months ago, signed up for free sports pack, with extra discount ..

No call yet .. Looking forward to there call tomorrow, I've even taken the day off to wait for there call ..
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