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2 months on and still no gift email

I renewed my broadband package 2 months ago to full fibre to the home at a high end of the packages.  I had to do it over the phone because there was no option on my online account to upgrade.   The offer was the Stadia,  controller and chromecast.  I was told by the agent that I could have this and was reiterated at the end of the order completion.   I then saw that online I could have had an Xbox one X and made multiple calls to see if this could be changed from the Stadia deal to the Xbox.  I was told it was only Available for online orders even though I explained I couldn't order online as there was no option to upgrade online.  During this time I never received an email for me to claim the Stadia (as promised during my order via telephone). Eventually I spoke to an agent who was going to listen to my telephone order to see if it was agreed that I could have the free gift and to allow 5 working days for a response.  This was weeks ago.  Still nothing!  I even said I would be happy to have sky sports to have the xbox one x, but in any respect I'm still waiting for the Stadia response/email to claim it!  NOT HAPPY

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