My Infinity service has been stuck at 20Mb down/1.6Mb up since I had it installed 18months ago. I'm supplied by the DOWNEND exchange in Bristol and I'm only 600metres away which makes the upload speed even more surprising!
Is anyone aware of an issue that may cause this limitation?
Solved! Go to Solution.
If you are on the 40/2 package then thats all the upload you are going to get.
@tezza73uk Hi, are you sure you are on BT Infinity? Also please could you do a speedtest from a computer (Wired not wireless) as the speedtests you have posted are from an Phone/Tablet connecting wireless.
(Edited previous version of this message)
Speedtest results are in... only upto 2Mb?!!
That confirms you are on a 40/2 package. Were you expecting something else?
Yeh Deathtrap 3000, was told I was on 40/10 package. Grrrrrrr! Guess the helpdesk is my next call?