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Contributor
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Message 1 of 16

20Mb download, great - but only 1.6Mb upload :(

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My Infinity service has been stuck at 20Mb down/1.6Mb up since I had it installed 18months ago. I'm supplied by the DOWNEND exchange in Bristol and I'm only 600metres away which makes the upload speed even more surprising!

 

Is anyone aware of an issue that may cause this limitation?

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Distinguished Sage
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Message 2 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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hi could you please post the full diagnostic speedtest so we can see your IP Profile http://speedtester.bt.com/
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Recognised Expert
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Message 3 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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If you are on the 40/2 package then thats all the upload you are going to get.

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Message 4 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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Hi Sage, a couple of old test results here:

 

http://www.speedtest.net/android/239340951.png

http://www.speedtest.net/android/190938684.png

 

Hi Deathtrap3000, didn't know there was a 40/2 package, hmmmm, I'd be surprised if this was the case but I'll check.

 

Cheers.

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Message 5 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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@tezza73uk Hi, are you sure you are on BT Infinity? Also please could you do a speedtest from a computer (Wired not wireless) as the speedtests you have posted are from an Phone/Tablet connecting wireless.

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Contributor
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Message 6 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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Cheers Ratty2012, I'll run a test this evening.

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Distinguished Sage
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Message 7 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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hi we need the BT speedtest to see your IP Profile
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Message 8 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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(Edited previous version of this message)

 

Speedtest results are in... only upto 2Mb?!!

 

Diagnostics Result180912.jpg

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Recognised Expert
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Message 9 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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That confirms you are on a 40/2 package. Were you expecting something else?

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Contributor
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Message 10 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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Yeh Deathtrap 3000, was told I was on 40/10 package. Grrrrrrr! Guess the helpdesk is my next call? 

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