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Recognised Expert
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Message 11 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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When was you told this? When you signed up or recently?

Do you have any documentation that tells you what you are supposed to get?

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Expert
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Message 12 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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If you have had Infinity 1 for 18 months, up to 40/2 is what you are on. Somewhere there is a page on the web site to order an upgrade to "up to 40/10" at no extra cost. It is not an automatic upgrade, you have to order it and it results in a further 12 months contract.

 

Edit come the morning - here is the page where you can start to order the upgrade.

 

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Contributor
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Message 13 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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So guys, how do I insist on improving this 40/2 profile? I've tried contacting BT Helpdesk... useless... unbelievable!!

 

When I first order Infinity I was told that as my ADSL was <15Mb it would not be 'Infinity' but 'Broadband with fibre'!! I wonder if this is linked to my current problem?

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Distinguished Sage
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Message 14 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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it could certainly be the case i would suggest you contact the forum mods on this one as they should be able to resolve this one for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators
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Recognised Expert
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Message 15 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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If you are on faster total broadband then the upload for that is 2mbps, so you are getting what you should be. You would have to persuade them to upgrade you to Infinity if you wanted a bit more upload.

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Contributor
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Message 16 of 16

Re: 20Mb download, great - but only 1.6Mb upload :(

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Thanks john46, I submitted a case yesterday and wait with baited breath 😉

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