Since 2nd July (and therefore I'm guessing related to the 2nd July software update) I can't set recording from the programme guide and all my scheduled recordings have disappeared. Accessing the recordings I already have takes over a minute to even show the list. The My Guide section seems to be completely messed up (huge pauses when you try and do anything) but the rest of the menu system seems okay although there also seem to be some performance issues when channel surfing with audio cutting out.
So basically, I've lost all my scheduled recordings and can't recording anything new!
During TdF Week!
I'm not the only one:
http://community.youview.com/youview/topics/cant_set_recordings_in_the_guide_or_manually_record?
I know it only appears to be two users at the moment, but this smells like a bad software update to me.
The software versions now are:
Manufacturer Software: 13.4.0
Component Software: 1.6.0
Platform Configuration: 490
ISP Configuration: 33
HELP!
Hi pessable
I am really sorry that you are having problems.
I'll be happy to lend a hand and get this sort out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
I sent a message via the contact method you requested.
Well, I received no reply to my message via this forum.
To be honest I'm still not sure whether my Youview box is going to spring into life come Wednesday, and there is no reason why I should have any confidence in that happening.
Furthermore, I though the whole priciple of Youview was that it was subscription free, with the OPTION of on-demand pay TV. From what's been said at the end of my 12-month contract I will have to continue to pay £5 per month even to record terrestrial TV. Otherwise the BT box will become just a freeview brick with no record facility.
I'm not sure many people are aware that getting a Youview box via BT is not the same as getting one from a shop. In essence it's "locked" to BT Vision. And the admistrative systems and customer service from BT is so poor that they may remove it on a computer whim.
Eeven if it's working again come Wednesday, I will have no recompense for the shows I've missed or the 3+ hours I've spent trying to resolve the situation which was comepletely of BT's making. I've been on the telephone for 1h45m just today!
Not good enough.
@pessable wrote:From what's been said at the end of my 12-month contract I will have to continue to pay £5 per month even to record terrestrial TV.
Not even remotely true.
The recording function is part of the core YouView system and cannot be turned on or off by BT or anyone else. Your BT sub covers only access to the BT Vision Player, no other functions or features.
@pessable wrote:
I'm not sure many people are aware that getting a Youview box via BT is not the same as getting one from a shop. In essence it's "locked" to BT Vision. And the admistrative systems and customer service from BT is so poor that they may remove it on a computer whim.
Also untrue. the box wil work - record, display TV, rewind, let you access catch-up content - with or without a contract.
The only thing you can't access without a subscription is the BT Vision Player.
@MartinH wrote:
@pessable wrote:From what's been said at the end of my 12-month contract I will have to continue to pay £5 per month even to record terrestrial TV.
Not even remotely true.
The recording function is part of the core YouView system and cannot be turned on or off by BT or anyone else. Your BT sub covers only access to the BT Vision Player, no other functions or features.
@pessable wrote:
I'm not sure many people are aware that getting a Youview box via BT is not the same as getting one from a shop. In essence it's "locked" to BT Vision. And the admistrative systems and customer service from BT is so poor that they may remove it on a computer whim.
Also untrue. the box wil work - record, display TV, rewind, let you access catch-up content - with or without a contract.
The only thing you can't access without a subscription is the BT Vision Player.
As MartinH says you don't need to BT Vision Player to record
That's good news, and what I thought was the case.
BT said I have until Tuesday lunchtime to cancel my new 12-month "free" BT Vision subscription. Since it's free I would happily continue with it, even though you say I don't require it.
But this all suggests that this is going to have no effect on whether my Youview box can record terrestrial TV come Wednesday. So I'm going to have to face another couple of hours on the telephone talking to people who are ignorant. And I mean ignorant in the nicest don't know what they're talking about sense; they've all been very polite. Well, mostly.
Please can you direct me to somewhere official where it states that terrestrial recording is part of the core functionailty of the Youview system and doesn't require a subscription.
And many thanks for your help both.
@pessable wrote:That's good news, and what I thought was the case.
BT said I have until Tuesday lunchtime to cancel my new 12-month "free" BT Vision subscription. Since it's free I would happily continue with it, even though you say I don't require it.
But this all suggests that this is going to have no effect on whether my Youview box can record terrestrial TV come Wednesday. So I'm going to have to face another couple of hours on the telephone talking to people who are ignorant. And I mean ignorant in the nicest don't know what they're talking about sense; they've all been very polite. Well, mostly.
Please can you direct me to somewhere official where it states that terrestrial recording is part of the core functionailty of the Youview system and doesn't require a subscription.
And many thanks for your help both.
Actually the onus is on YOU to tell us what's wrong with the box in a clear, concise fashion which leaves out all the extra and unneccessary commentary.
Start with:
1) Are you certain it's a YouView box and not a Bt Vision box (do the menus and EPG show the YouView branding?)
2) Who set up the box for you
3) Have you connected it to your aerial
4) How have you connected it to your TV
5) What happens when you press record via the EPG
If you provide facts and easily understood information I'm sure one of us will be happy to help.
@MartinH
Maybe something I said gave you the impression I was demanding something from you - that really isn't the case. I was just after some concrete information that I can use to explain to telephone support why they've got me to subscribe to BT Vision unnecessarily and that my core problem hasn't been resolved.
I felt that my original post was fairly concise and without extraneous commentary, although I appreciate that my subsequent post was a bit ranty (but in my defence I had just spent 1h45m on the phone baging my head against a brickwall).
Anyway, to answer your questions:
Thank you in anticipation of your help.
@pessable wrote:
Maybe something I said gave you the impression I was demanding something from you - that really isn't the case. I was just after some concrete information that I can use to explain to telephone support why they've got me to subscribe to BT Vision unnecessarily and that my core problem hasn't been resolved.
I felt that my original post was fairly concise and without extraneous commentary, although I appreciate that my subsequent post was a bit ranty (but in my defence I had just spent 1h45m on the phone baging my head against a brickwall).
Anyway, to answer your questions:
- Yes, it's definitely a BT Youview box.
- I set the box up myself. It was working fine for 4 months.
- Yes, it's connected to my aerial. Live pause and rewind still works fine.
- It is connected via HDMI to my TV
- When I try and record it hangs for 30 seconds, but no recording is set.
Thank you in anticipation of your help.
Who spplied the box to you? If it was BT then the subscription is madatory in return for the box.
At a guess I'd suggest your box's software is corrupted at that you need to do a factory reset to fix it.