After reading all the comments regarding BT's charges it is quite obvious - TO STEER CLEAR OF BT - I'm still waiting to hear about my escaleted complaint - one day perhaps, one day!!!!!!!!!!!!!!!!!!!!!!!!!!
*We were shocked that BT had the audacity to levy such charges - what exactly is it for? As we're moving away from the UK, most companies have been great - only charging for utilities we've used up to the date of moving, down to pro-rata rates for part months. The majority of companies have wished us luck and said that on return to UK they would be happy to be of service again - not BT. Speaks volumes about the company.
Thoroughly dissatisfied customer.
They say it is to remove the broadband equipment from your line. So effectively they are charging you for them to flick a switch. It applies to everyone cancelling BB (with BT) who do not migrate to another provider.
I attained a MAC Code and used it for a new supplier, and I am still being charged £30 for cessation of broadband, what gives?
I have no problems paying the rest of my final bill but this £30 is taking the biscuit as I followed BT terms properly and you still want to charge me for leaving.
Well John funny you should mention that and funny that I found this very topic, because when I phoned and asked for my MAC code I stated the following "I would like my MAC code in order to switch to another provider." Then the man went on to ask me "what is the reason I want to switch for?" my response was " Because BT doesn't provide a static IP because of the ever looming DEA, whereas my new ISP that I'm planning on switching to does." At no point did I say the word "cancel."
Now funny thing is one month on after being transferred to my new provider, got an email from one of the moderators stating the following: "Just a quick update. I checked your latest bill and can see you were charged £4.27 for your broadband from 10 Sep-14 Sep. You were also billed £30 for ceasing your broadband without using the MAC code. This charge is raised when we need to send an engineer out to disconnect your broadband at the exchange. I hope that’s ok for you."
Bit hard to be charged considering I followed the rules by providing the MAC to my new provider and they confirmed over the phone that the MAC was accepted, so ergo nulls and voids the charge.
Anyway awaiting for a response from my new current provider in regards to this. When they provide the proof that the MAC was indeed used and even after providing BT with it and if BT are persistent in saying that it wasn't, then I'll be more than happy to take it to court.
Anyway I won't bother going down the Ofcom complaint route considering how long Ofcom can take.
This is the responce I got from the provider I switched to which again confirms the MAC was used:
Thank you for your update.
We can confirm that the MAC key was used as if we didn't the service would not be transferred to us.
The order in the portal of BT Openreach is shown as Migration from SMPF-which means migrations from another broadband provider.
The started date is 01/08/2011 and the completion date is 09/08/2011.
Usually those processes takes 6-7 working days.
The MAC key listed in the system for the order is the same as it is the one in the account which you have provided us [edited out].
Considering all details BT should not charge you for disconnection of the broadband equipment as that was done on the same date when we have arrange BT Openreach engineer to visit the exchange and connect us on the line and the MAC key was used for that process."
Certainly sounds like the charge was applied in error. I am really sorry about this.
I'll be happy to have a look over your account and see what the story is.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
So can you just clarify the following:
If I go to Sky and say I want to have Sky Broadband and they then process the transfer over to them directly with BT, do I get charged?