On the 19th of September my line developed a fault: no dial tone, incoming calls rang but when answered i only hear the rining sound the other caller would be hearing.
its identical this this person's fault...
I reported it to BT and they said no fault was found (their line test has never shown a fault once), engineer come out twice and said its a fault affecting many people in my area in the cable under a busy road near a nearby school and will require roadworks etc to fix.
Twice now bt have marked the fault as fixed but its not, no repairs in the street have been done.
the real insult is that on the BT site theres a button called "not fixed" when i click this and type a explanation it just spins and says "required field" which is a website fault reported many other people...
after 36 days with no line, and massivley reduced infinity speeds (enginner said the internet still working was a miracle) it's turing into a farce.
Stupid thing is I pay quarterly and have already paid up until december for my service and any hint I've made on the bt live chat page about compensation / refunds is fobbed off with "i would be annoyed if that happened to me too".
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@IRH Thanks for posting, I'm really sorry to see the fault with your line is not sorted. Please use the 'contact the mods' link in my forum profile to send in your BT account details and contact info, we'll be happy to chase this up with Openreach to find out whats happening with the repair. You can find the link by clicking on my username.
I've removed the references as the forum is public and visible to everyone on the Internet so it's best not to post that type of info.
To the person who left the message earlier today, thanks for the update, I rarely have my mobile with me as I work at a high security data wiping company and don't even bother taking my mobile with me most days as I can't use it there.
It crazy how long its been taking but at least BT are accepting there is a fault now.
In a about 3 weeks I'll be receiving my next quarterly bill (Dec 3rd), the problem is should I pay it if the fault has still not been fixed? (I pay in advance so am owed for the last 7 weeks of outage at least) and as I have yet to get any indication of what if any comensation I'll get for this fault, but if i dont pay it I'll get cut off anyway.
Just the line rental, not the actual phone package costs? If thats the case I might as well cancel my service anyway no point paying for something that can't be supplied.
They've got me well over a barrel then.
So I'll Keep paying the £65 per month for "hanging on by a thread" broadband and zero phone service in the hope they fix it and get a fraction back for the trouble when they finally do.
While is might be openreach's responsibility to fix it, it's BT's disasterous handling thats caused it to take this long in the first place. I'll be downgrading to Infinity 1 with just the weekend calls once it's sorted - I wont yet though as I'd have to start a new contract.
On Saturday Openreach put up trafic lights and done the nessesary work - I suspected somthing was happening as my internet kept cutting out and when I picked my phone up I could hear loud beeping instead of silence, a while later I had a dialtone and my internet was back up to 75mb and was able to make calls - for about 3 hours.
The line went dead again while I was in a call, I assumed the work was not done and thre line would work again later.
I spoke to the openreach guys on my way into town and they said they are doing the final checks and it will be all done but when i returned home the line was still dead exactly as before.
Now, either they have to do somthing else, or they dislodged something when they where finishing up.