4g mini hub switched off and can't be switched back on

[danielshaw007]

Hi all

Bad time to move house but we moved in just before the lockdown. Bt sent me a 4g mini hub to use during the downtime as it was 2 weeks for new service to arrive.

This hasn't happened yet due to a mess up with openreach. This morning I woke to a email saying the 4g hub has now been turned off.

I rang BT who had me on hold numerous times and spoke to numerous people. 

Basically they can't turn my 4g hub back on.

What the hell? No broadband. No 4g , no Internet. 

Mobile phone hotspots are out the question we we don't have unlimited data plans.

[DanielS]

Hi @danielshaw007,

I am so sorry to hear that this has happened.

I've sent you a private message so we can step in and help you.

Thanks

DanielS

[danielshaw007]

replied, thanks

[danielshaw007]

Did you manage to find out anything? cheers

[TeressaS]

Hi, this has also happened to me, I would be interested to know whether you had any resolution?

[DanielS]

Hi @danielshaw007,

I am sorry that we haven't been able to get back to you yet.

I've replied back to your private message.

Thanks

DanielS

[sarahpwright]

Did you manage to get your 4g hub switched back on?

[danielshaw007]

Yes a moderator on here made enquiries and it took 2 goes but yes.

Sad ending to the story, I have now cancelled my connection and having the phone line disconnected. No way on gods earth am I going to contract for 24 months for 3mb adsl. Going 4g for now and then point to point satellite broadband.