Bad time to move house but we moved in just before the lockdown. Bt sent me a 4g mini hub to use during the downtime as it was 2 weeks for new service to arrive.
This hasn't happened yet due to a mess up with openreach. This morning I woke to a email saying the 4g hub has now been turned off.
I rang BT who had me on hold numerous times and spoke to numerous people.
Basically they can't turn my 4g hub back on.
What the hell? No broadband. No 4g , no Internet.
Mobile phone hotspots are out the question we we don't have unlimited data plans.
I am so sorry to hear that this has happened.
I've sent you a private message so we can step in and help you.
Did you manage to find out anything? cheers
Hi, this has also happened to me, I would be interested to know whether you had any resolution?
I am sorry that we haven't been able to get back to you yet.
I've replied back to your private message.
Did you manage to get your 4g hub switched back on?
Yes a moderator on here made enquiries and it took 2 goes but yes.
Sad ending to the story, I have now cancelled my connection and having the phone line disconnected. No way on gods earth am I going to contract for 24 months for 3mb adsl. Going 4g for now and then point to point satellite broadband.