4mb to house, 2.8MB from test socket

[MikeK]

Hello all,

After doing a BT based speed test I noticed that my speed was 3.9MB from the exchange to my house but only 2.8Mb from the test socket (all wired results)

So where has my 1 mb gone? I could really do with it!

Hope someone can help and thanks in advance.

Cheers

Mike

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

[john46]

Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more

Thank You

This is a customer to customer self help forum the only BT presence here are the forum moderators

[MikeK]

Hello imjolly,

Many thanks for the incredibly swift reply.  I couldn't find "show details" but hopefully the information below should help find the problem.

ADSL Line Status

Connection Information Line state: Connected Connection time: 0 days, 03:55:34 Downstream: 3.844 Mbps Upstream: 448 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 6.1 dB / 20.0 dB Line attenuation (Down/Up): 50.7 dB / 30.0 dB Output power (Down/Up): 19.0 dBm / 11.9 dBm FEC Events (Down/Up): 67981 / 14 CRC Events (Down/Up): 351 / 14

3-6-13

21.15

BT Wholesale Broadband Performance Test

Download Speed (Mbps)  3.25

Upload Speed (Mbps) 0.36

Ping Latency (ms) 37.63

Connected directly to openreach main socket (horizontal split across the front) Only two wires connected to this socket, only one other phone socket in use which is plugged into house alarm.    PC next to master socket and ethernet lead to router is 3ft long.

Only have cordless phone and slight noise on line.

Thanks in advance for your help.

Cheers

Mike

[imjolly]

the stats page you were on should have a 'show detail' or something similar which will display more error information.  is it possible for you to connect to the test socket and then repost new stats as this will eliminate and noise problems caused by your internal wiring

your conenction speed is 3.84mb with a download speed of 3.25mb which looks ok and better than your initial post

[MikeK]

Hello john46, Thanks for the swift reply and offer of help, please see details below.  Also more details when I answered imjolly.

ADSL Line Status

Connection Information Line state: Connected Connection time: 0 days, 00:34:27 Downstream: 3.813 Mbps Upstream: 448 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 6.0 dB / 19.0 dB Line attenuation (Down/Up): 50.5 dB / 30.0 dB Output power (Down/Up): 19.0 dBm / 11.9 dBm FEC Events (Down/Up): 71108 / 0 CRC Events (Down/Up): 1391 / 6 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 2509 / 0 Error Seconds (Local/Remote): 118 / 2

3-6-13 21.15 BT Wholesale Broadband Performance Test Download Speed (Mbps)  3.25 Upload Speed (Mbps) 0.36 Ping Latency (ms) 37.63 Connected directly to openreach main socket (horizontal split across the front) Only two wires connected to this socket, only one other phone socket in use which is plugged into house alarm.    PC next to master socket and ethernet lead to router is 3ft long. Only have cordless phone and slight noise on line. Thanks in advance for your help. Cheers Mike

[imjolly]

have you moved to the test socket or have you just reset the router as connection time only 34min

[john46]

is the alarm filtered also there should be no noise on the phone line

[MikeK]

Hello imjolly,

Now plugged straight into test socket, results as below.

Thanks again.

Mike

http://diagnostics.bt.com/staticres/images/infographic_background.png

This line check shows 4mb to home, 2.99mb to device (the figures wouldn't copy across)

Test below via speedtest.btwholesale.com ADSL Line Status

Connection Information Line state: Connected Connection time: 0 days, 00:03:55 Downstream: 3.906 Mbps Upstream: 448 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 6.0 dB / 20.0 dB Line attenuation (Down/Up): 50.3 dB / 29.0 dB Output power (Down/Up): 18.9 dBm / 11.9 dBm FEC Events (Down/Up): 1093 / 0 CRC Events (Down/Up): 71 / 5 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 40 / 0 Error Seconds (Local/Remote): 240 / 17

[MikeK]

Reset router as speedtest instuctions said close all programs, turn router of at mains for and leave for 1 minute etc. Also moved to test socket as well.