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efbe
Aspiring Contributor
524 Views
Message 1 of 10

4months of pain...

So back in May we got infinity, which worked perfectly at 16Mb for 6 weeks.

 

For some unknown reason it stopped working perfectly. Every 30 seconds to a minute the speed of it drops down to zero, then back up. The lights on the boxes remain the same, three blue lights on the hub, and two yellow solid, and one flashing. The line doesn't completely drop however, just goes right down and right back up.

 

This manifests itself in web pages not loading, downloads stop, streaming videos stop and take ages to restart, and online gaming is impossible due to the lag spike this creates.

 

Over the past 4 months I have made dozens of calls, had probably around 10 engineers out, both boxes replaced. the line into the house replaced from the cable, underground work and so on and so on. It feels like no-one has any idea whatsoever what is causing this. Can anyone help??

 

 

 

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boring details:

This happens wired or wireless, we have four computers and two smartphones.

Computers running windows 8, two on windows 7 and windows XP.

Have changed wireless security type and channel to every setting numerous times.

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9 REPLIES 9
Distinguished Expert
493 Views
Message 2 of 10

Re: 4months of pain...

try replacing the hub with a different router
tp link tl wr1043nd for example
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efbe
Aspiring Contributor
438 Views
Message 3 of 10

Re: 4months of pain...

bullitt

 

good plan. is this a good one to go for then?

 

Also would the router cause this issue? I thought it would more likely be caused by the modem, for which I have no idea if a replacement/alternative exists.

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Distinguished Expert
432 Views
Message 4 of 10

Re: 4months of pain...

it will work but its hard to say if it will fix it it might just be a waste of money
but you cant go on raising faults and having engineers visit with no resolution in sight
at least i couldnt thats why i stopped using the hh3
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efbe
Aspiring Contributor
408 Views
Message 5 of 10

Re: 4months of pain...

was yours a similar issue to this?
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Distinguished Expert
398 Views
Message 6 of 10

Re: 4months of pain...

similar but mine kept slowing down every week
after a few times round the loop of raising a fault having an engineer and having the fault closed i ran out of patience and fixed it myself
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efbe
Aspiring Contributor
323 Views
Message 7 of 10

Re: 4months of pain...

cheers for that bullitt. I have ordered that router just in case it helps.

 

on another note, what a piece of *%$*#* BT is.

My line has been faulty for 120 days now, so they said, sure we will give you a refund on your broadband costs then. 

 

great I thought...

 

somehow they have managed to calculate that it has only been broken for 46 days, because apparently everytime an engineer does something to the line, it fixes it, then they have 3 days after I next phone in before it counts as being broken.

 

So for 4 months I have been paying for the most expensive landline and broadband combination out there I can possibly get, and for it, I have had a worse connection that if I would have used dial up.

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Distinguished Sage
319 Views
Message 8 of 10

Re: 4months of pain...

Hi

I am sorry to see you are having problems with your BT Service


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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borley
Aspiring Expert
309 Views
Message 9 of 10

Re: 4months of pain...

I use a tpl router had to reset it a handful of times since late last year, BT hub I had to reset every 48 hours.

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MBR123
Expert
256 Views
Message 10 of 10

Re: 4months of pain...

I dont think, to rush out and buy a new router will be your resolution my friend, I think you have got more issues than your router. I have bt HH3 connected for over 3 months now and have had no issues, touch wood! Just becuase someone said this router is excellent does not mean it will solve your problems, I think you will find its a total waste of your good hard cash mate!. See if I'm not wrong!. Why did you not get BT to send you out a replacement HH3 to try before you buy another?. Its a case of starting at the top and work you way down to find the problem out. Anyway goodluck with it!!!.

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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