£50 Amazon Voucher for Refer a Friend still not received after 45+ days

[Defrag]

I got an email in June to tell me that I would receive my gift card soon, and I've never received it. Nor has the person who referred me. I waited well past the maximum expected time for the gift card to arrive, but since the email in early June suggested I would get it shortly, it should have arrived by now.

Would appreciate some help with this. @DavidM  or somebody from the mod team, any help would be appreciated. Thanks in advance.

[PaddyB]

Hi @Defrag,

Welcome to the Community and thank you for posting. I'm sorry you haven't received the Amazon Voucher as part of the Refer a Friend offer. If you send me you details, I'll be able to chase this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Please can you also include the details of the person who referred you to BT?

Thanks,

Paddy

[Defrag]

Thanks Paddy, fired you the details via private message.

[Defrag]

Hi Robbie,

Thanks for your response, I'm sad to say that I am simply just waiting to hear back and it's been weeks since I last heard from anybody on this. I don't know what else to do at this point.  Is there a reason these vouchers are having issues being processed? Anything I can do on my end?

Chris.