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Contributor
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Message 11 of 22

Re: 50% slower sync speed since moving to BT

So how do I get back to where I was with my previous provider, short of ditching BT and going back to them?

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Contributor
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Message 12 of 22

Re: 50% slower sync speed since moving to BT

So I need to get back to the ADSL2+ that was on my LLU product with my previous provider. This worked perfectly ok on my long line.

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Expert
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Message 13 of 22

Re: 50% slower sync speed since moving to BT


@john46 wrote:
the LLU connection was ADSL2+ you are now on ADSLMAX that is likely to explain the speed difference you are on a long line which will never achieve a fast connection

Hi john46,

Please excuse the interuption but I am always trying to further my understanding.

You, and others, have always said that ADSLMax was likely (never said certain) to provide a faster downstream speed than ADSL2.  As you know this proved to be the case for me but only marginally, not making it worth moving back for, especailly in view of the about double upstream speed.

 

However, on this topic you are now saying the OP's speed reduction is due to the move from ADSL2 to ADSLMax.

Why the difference please ?

Best regards,
dfenceman
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Distinguished Sage
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Message 14 of 22

Re: 50% slower sync speed since moving to BT

LLu services use ADSL2+ technology he has now moved to ADSL max since joining BT
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Contributor
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Message 15 of 22

Re: 50% slower sync speed since moving to BT

John46, I believe that much was obvious from your previous text. I think both I and dfenceman want to know a) why the difference in speed technically and/or b) why the difference in advice when dfenceman was told ADSLMax would be quicker but for me the implication is that it SHOULD be slower.

Also, do you know if it's possible to get moved back to ADSL2+ seeing as this was the quicker technology for me?
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Distinguished Sage
Distinguished Sage
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Message 16 of 22

Re: 50% slower sync speed since moving to BT

with your attenuation on the router showing as 63.5 and if correct then that should give a conenction speed of 1.9/2mb whether on adslmax or adsl2.  However 63.5 is as high as many router show so if your true attenuation is greater than 63.5 which from your speed seem reasonable then it is difficult to be sure what your best conenction speed can be.

 

your can see from the kitz speed link that depending on your attenuation over 63.5 the lower the conenction speed gets and there is little difference between adslmax and adsl2.

 

with adsl2 you get a higher up speed (2X) but adsl2 also has a more aggressive system on line noise so on long lines there is more likely chance of line noise and therefore more chance of errors and connection drops.

 

it may be possible for the mods to get wholesale to move you to adsl2 but I would read the latest posts from dfenceman before you decide

 

 

check speed



 



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Distinguished Sage
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Message 17 of 22

Re: 50% slower sync speed since moving to BT

This is a link to the Forum Mods  http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Contributor
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Message 18 of 22

Re: 50% slower sync speed since moving to BT

So there seems to be a difference of opinion here. 1 person says it shouldn't make too much difference between MAX and 2+ and 1 person reckons it should???

 

Talk about confused.com!!Man Sad

 

So the root issue is, what has caused this drop of sync speed between 1 provider and another, I can then tackle the issue with the correct framework

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Distinguished Sage
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Message 19 of 22

Re: 50% slower sync speed since moving to BT

if you use the check speed link you will see the small difference in conenction speed if adslmax or adsl2



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Contributor
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Message 20 of 22

Re: 50% slower sync speed since moving to BT

Have contacted the forum mods to see if they can escalate this issue.

 

Whilst I appreciate all your valued inputs I am of the conclusion that testing speed is not going to resolve why, with BT as my provider, my downstream sync speed is 50% slower since moving ISP.

 

I will of course keep all posted on the findings/conclusions.

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