I contracted to BT Infinity Option 1 back in January 2016.
As we all know, 52mbps is now the headline speed.
On my Homehub 5's Helpdesk page, my maximum data rate is still the same at: ~40mbps
The Data rate is: 9999 / 39950
Clearly, my line is still capped.
I've spoken with the sales and technical department, but they can't give me any informed answers on whether I need to recontract to avail from 52mb, and frankly, the agents I've spoken to can't grasp my situation.
My line is capable of upto 52mb according to a BT Wholesale site I checked.
Finally, my questions is, should my line still be capped, is it just a question of recontracting, or is there an error here?
Solved! Go to Solution.
Thank you very much for your help.
Here is the screenshots you asked for:
Just to add, not sure if it helps you, using speedtest.net I get far closer to the 39.99mbps speed than the one you provided. Thought I'd add that. Thanks
EDIT* Just realised the forum rules asked for the screenshots, my apologies. I will know this for future posts.
have you tried connecting the hub to the test socket with a new filter this will eliminate any internal wiring problems that may reduce your speed as I notice your max data rate is only 40.3MBps you may not be able to achieve the max speed of your package due to your distance from the cabinet
Yep believe it or not I'm actually in the test socket now, and I actually plugged in a new filter about a month or so ago, it didn't make any difference to my speeds.
My question I suppose now would be this, and I'm glad I'm speaking to someone who is informed, as opposed to agents who aren't fully trained, if I was capped at the old speeds - would that limit my max data rate to 40.3mbps, or should the max data rate always show what my line can support, cap or no cap?
I really appreciate your speedy help.
I'll be honest - you've helped put an issue to rest ever since 52mb became the headline speed.
I always thought the 40.3mbps max data rate was not increasing as a direct result of being capped to the previous BT Infinity Option 1 max download speeds, as I had checked the DSL checker before and it said that I could get 54.5 (clean).
Thanks again for your help, I'll have to live with 39.9mbps. It's annoying, as BT have offered me the Option 2 package for an astounding £15 a month - such a pitty 😞