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Beginner
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Message 1 of 16

70kbps download speed :(

Since around 10pm last night I noticed my connection getting horribly slow.

 

Wep pages took an average of around 15 seconds to open and I was experiencing latency of between 2.5K and 10K during online gaming.

 

The router has been restarted but hasn't solved the problem.

 

Here is a speedtester result for this morning, 7:50AM (i.e. off-peak)

 

 Download speedachieved during the test was - 70 Kbps
 For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :4.35 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 3.5 Mbps

 

I've hd this before and was told it was congestion, but surely congestion wouldn't lower my speed to dial-up standards would it? As you can see, IP profile is fine, connection rate is fine, but the download speed is nearly nine times slower than the accepted minimum.

 

Thanks

 


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Distinguished Sage
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Message 2 of 16

Re: 70kbps download speed :(

Welcome to this customer to customer forum.

 

To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.



When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.

 

 

Speed and disconnections

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Beginner
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Message 3 of 16

Re: 70kbps download speed :(

Here are my ASDL stats (don't have any image capture software installed so it's a copy/paste job). Short uptime due to restarting my router in an attempt to resolve the issue but didn't. I'm using the original white Home Hub.

 

Uptime: 0 days, 2:23:54

Modulation: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 4,352

Data Transferred (Sent/Received) [MB/MB]: 5.16 / 37.95

Output Power (Up/Down) [dBm]: 11.5 / 19.0

Line Attenuation (Up/Down) [dB]: 29.0 / 53.0

SN Margin (Up/Down) [dB]: 17.0 / 6.5

Vendor ID (Local/Remote): TMMB / ALCB

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 5,376

CRC Errors (Up/Down): 0 / 59

HEC Errors (Up/Down): 0 / 55

Line Profile: Interleaved

 

Thanks

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Distinguished Sage
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Message 4 of 16

Re: 70kbps download speed :(

With your line attenuation, you should be connecting at the full 8Mbs.

 

Which type of master socket do you have?

 

 

 

One of these

 

 

 

NTE5_fl[1].jpg

 

 

 

Or one of these

 

 

 

LJU2_front[1].jpg

 

 

 

Or if you are lucky

 

One of these

 

adsl faceplate.jpg

 

 

 

 

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Beginner
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Message 5 of 16

Re: 70kbps download speed :(

Hmm, it's been so long since I've had problems I don't actually remember. Funny - I walk past the thing several times a day so you think I'd know wouldn't you? I'll check it out when I get back from work and post another speed test with the socket type.

 

Thanks again.

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Message 6 of 16

Re: 70kbps download speed :(


@Keith_Beddoe wrote:

With your line attenuation, you should be connecting at the full 8Mbs.

 

 

Keith stats are wrong way round and attenuation is 53 giving about 4/4.5mb connection which is about right

 



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Message 7 of 16

Re: 70kbps download speed :(

Yep, I typicall get a DL speed of 3.5Mbps, 24/7.

 

I think I can rule out congestion - not that I claim to know better but I've had this speed issue before (albeit not as bad) and was consistently slow even in the middle of the night. I'll get some more speed tests done at insomnia-friendly times to see what I get, and there doesn't seem to be any issues with my exchange according to the links I've spotted on other posts.

 

The official BT speedtester is a bit misleading in a way due to the three hour cooldown period between tests, so doesn't give an indication of speed variaitons. For that purpose I ran www.speedtest.net after the BT one in 10 minute intervals and got speeds of 0.55Mbps, 0.02Mbps, 1.31Mbps and 0.12Mbps. Would've sat there all day making myself sick running tests all day but I had to go off to work.

 

Obviously these can't be used for any diagnostic purposes since they're not the proper BT ones, but it does go to show how crazy the speed variation was in the course of an hour.

 

Thanks

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Message 8 of 16

Re: 70kbps download speed :(

is it not only 1 hr between tests on btspeedtester?



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Message 9 of 16

Re: 70kbps download speed :(


@imjolly wrote:

@Keith_Beddoe wrote:

With your line attenuation, you should be connecting at the full 8Mbs.

 

 

Keith stats are wrong way round and attenuation is 53 giving about 4/4.5mb connection which is about right

 


Thanks, I have been caught out by that before.

Lets see what master socket they have, as sometimes improvements can be made to reduce the loss.

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Message 10 of 16

Re: 70kbps download speed :(

the bt speed tests is hourly not 3 hourly
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