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Greendore
Newbie
1,570 Views
Message 1 of 108

75mb to 3mb...

Hello everyone, I got Infinity installed last Friday and everything was going great, constant 75mb download with 20mb upload, until last night, the hub randomly disconnected for 15 to 20 minutes, and when it came back on, my speed dropped right down to 3mb, and its still only 3 to 6mb this morning, 75mb to 3/6mb is a stupidly huge drop, whats going on????

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107 REPLIES 107
RichRolls
Aspiring Expert
1,565 Views
Message 2 of 108

Re: 75mb to 3mb...

The disconnect has caused the DLM to believe there are problems on your line, and so has reduced your speed.

 

It should slowly come back, but from previous posts, it will take quite a while.

 

Anybody else got any views on the timescales?

Rich

If you found this information helpful, please click the star to the left of this post. If the reply answers your question then please mark as ’Mark as Accepted Solution’
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Distinguished Expert
1,556 Views
Message 3 of 108

Re: 75mb to 3mb...

before anyone says its your ip profile do a speedtest at the bt site and find out what your ip profile is
go to speedtester.bt.com and choose the fttc diagnostic test
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Greendore
Newbie
1,549 Views
Message 4 of 108

Re: 75mb to 3mb...

Download speed: 5.99

upload speed: 8.63

Ping: 46.50

 

Really annoying.

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Distinguished Expert
1,541 Views
Message 5 of 108

Re: 75mb to 3mb...

thats the beta speedtest result not your ip profile
please do the fttc diagnostics test to find your ip profile
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emuholic
Aspiring Contributor
1,526 Views
Message 6 of 108

Re: 75mb to 3mb...

I seem to be having a similar problem to the original poster. My download speed has dropped from 41Mb to on average 4Mb overnight, my upload speed remains the same at around 9Mb. I ran a speedtest and it says my IP Profile is 42Mb which is what it usually is. I tried resetting the homehub and modem but there is no change. Any suggestions?

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Distinguished Expert
1,514 Views
Message 7 of 108

Re: 75mb to 3mb...

if your ip profile is ok then theres no need to reset the modem
reset the homehub a number of times and see if your speed improves
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emuholic
Aspiring Contributor
1,510 Views
Message 8 of 108

Re: 75mb to 3mb...

I tried resetting only the Home Hub a few times and there is no change.

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Distinguished Expert
1,506 Views
Message 9 of 108

Re: 75mb to 3mb...

does your ip address change each time you reboot?
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Adlopa
Aspiring Contributor
1,504 Views
Message 10 of 108

Re: 75mb to 3mb...

Just a "me too" for this. After about a week's normal performance following a major line fault that caused a complete loss of service, BT's speed test is today reporting my profile as 77Mbit/s, but a download speed of around 5Mbit/s. 

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