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jussa21
Contributor
860 Views
Message 51 of 68

Re: 80/20 Speed upgrade - What a joke!!

I think bt are going to have a call overload on Monday
0 Ratings
mitchy
Aspiring Expert
841 Views
Message 52 of 68

Re: 80/20 Speed upgrade - What a joke!!

Download speedachieved during the test was - 24 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-76.36 Mbps .
Additional Information:
IP Profile for your line is - 76.36 Mbps

 

The test before that was 5Mbps lol.

 

I got upgraded today well, 12:12am this morning and i downloaded alot of stuff till about 3am and it was constantly maxed out at 77Mbps but throughtout today im getting less speed than before the "upgrade" which was a max speed of 37Mbps

 

My IP Profile droped by 1Mbps but i think that was cause i rebooted the modem/router 3-4 times today.

 

I'll give it to the 10 days period

0 Ratings
jussa21
Contributor
831 Views
Message 53 of 68

Re: 80/20 Speed upgrade - What a joke!!

My ip profile has never been
Above 42
0 Ratings
ady199
Aspiring Expert
823 Views
Message 54 of 68

Re: 80/20 Speed upgrade - What a joke!!

My IP profile dropped from 53.47 down to 48.49 after 3 days and has been stuck there ever since.

 

BT estimatimation is still:-

 

60.2Mbps Down

20Mbps Up

 

 

0 Ratings
spesh
Beginner
741 Views
Message 55 of 68

Re: 80/20 Speed upgrade - What a joke!!

Are you very far from the cabinet? The length of line could be an issue if more than 200m away.

 I've gone back to 40/10 now and get my nice constant 37.5Mbps compared to my 80/20 speeds of 25Mbps !

Plusnet FTTC 40/2 & 80/20 trial
0 Ratings
ukdeveloper
Contributor
722 Views
Message 56 of 68

Re: 80/20 Speed upgrade - What a joke!!

When you say "gone back" you mean stabilised at or physically cancelled the upgrade and went back to your original infinity connection.

 

If the latter, were you charged anything to cancel?

 

UKD.

0 Ratings
spesh
Beginner
713 Views
Message 57 of 68

Re: 80/20 Speed upgrade - What a joke!!

I'm not on infinity, I'm with plusnet. It appears anyone with any ISP has been having the same issues.

 I had a standard package at 40Mbps download limit and was getting 37.5 I went on a trial of 80/20 and was getting around 20-25Mpbs, I've now gone back to my original package and again get the 37.5Mbps.

 It appears that some people get higher speeds, some get lower - but not much is done about the lower because you're still operating within the non-fault limits.

 You shouldn't be charged anything for a simple re-grade. It's an overnight automated job. You should just pay for the package you're on.

Plusnet FTTC 40/2 & 80/20 trial
0 Ratings
ady199
Aspiring Expert
627 Views
Message 58 of 68

Re: 80/20 Speed upgrade - What a joke!!

Its now been over 12 days since my connection was changed to Infinity 2 and the speeds have got no better.

 

I have today recieved an email from BT Support - the main points of the email were:-

 

Your speeds are slow - your getting faster speeds then you were quoted for ADSL

 

If your having problems with your connection then try a different filter as the one your using may be faulty!

 

What an absolute joke!!!!

 

I don't have a standard ADSL connection I have an Infinity 2 connection

I don't use filters!!!!!

 

Can a mod, please look into this ASAP??? - as I'm now loosing the will to live

0 Ratings
Aarong
Guru
580 Views
Message 59 of 68

Re: 80/20 Speed upgrade - What a joke!!

What are you current speeds now ady199? against your estimated.

 

If you want to get in touch with MODS, do it here.

 

It takes up to 3 days to get a response from them either by email or phone.

If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution
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Scuderia
Aspiring Contributor
572 Views
Message 60 of 68

Re: 80/20 Speed upgrade - What a joke!!

Similar to me. I was predicted on the BT website 55mb/s down, 16 up.

 

My upload speed has gone from 8 to 16, but my download is still at the usual 36 😕

0 Ratings