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Beginner
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Message 1 of 15

80%+ Packet Loss on a BT hop!

I've been noticing extreme lag when playing games, which seems to occur regularly every few seconds for the past few weeks, maybe months. I ran PingPlotter for a few minutes to find that one of the 'hops' is losing nearly every packet! I don't know if posting the exact IP of the hop is safe but here's a screenshot... I also noticed there's spikes coming from the homehub so that could also be the culprit... Can this be fixed on my end? Disclaimer: I don't know anything about this except from a quick google so I may be completely wrong http://i.imgur.com/dNIucdc.png

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14 REPLIES 14
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Distinguished Sage
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Message 2 of 15

Re: 80%+ Packet Loss on a BT hop!

not every hop responds to pings particularly of the router is set not to respond
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Beginner
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Message 3 of 15

Re: 80%+ Packet Loss on a BT hop!

Do you know of any way to fix the lag spikes? They definitely occur on more than one computer in the house, making games unplayable
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Distinguished Sage
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Message 4 of 15

Re: 80%+ Packet Loss on a BT hop!

can you post the result a tracert using windows command prompt to BBC.co.uk
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Distinguished Sage
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Message 5 of 15

Re: 80%+ Packet Loss on a BT hop!

are you using a wired or wireless connection
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Beginner
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Message 6 of 15

Re: 80%+ Packet Loss on a BT hop!

Tracing route to bbc.co.uk [212.58.246.103]

over a maximum of 30 hops:

1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 44 ms 30 ms 30 ms 31.55.187.168
5 33 ms 30 ms 31 ms 195.99.127.166
6 30 ms 30 ms 31 ms 195.99.127.11
7 31 ms 30 ms 29 ms 195.99.127.7
8 29 ms 29 ms 29 ms 194.74.65.42
9 * * * Request timed out.
10 31 ms 30 ms 30 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
11 31 ms 32 ms 31 ms 132.185.255.165
12 31 ms 29 ms 30 ms fmt-vip132.cwwtf.bbc.co.uk [212.58.246.103]

Trace complete.

 

just ran it again and hop 9 was 241ms! that could be on bbc's side though

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Distinguished Sage
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Message 7 of 15

Re: 80%+ Packet Loss on a BT hop!

that tracert is fine no problems you are on an interleaved connection
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Beginner
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Message 8 of 15

Re: 80%+ Packet Loss on a BT hop!

Sooo what can be done about the constant ping spikes? They occur on both a wired and wireless connection as far as i know.
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Distinguished Sage
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Message 9 of 15

Re: 80%+ Packet Loss on a BT hop!

as it is on the wholesale network and is random there is very little that can be done and certainly nothing BT Retail your ISP can do
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Beginner
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Message 10 of 15

Re: 80%+ Packet Loss on a BT hop!

Wonderful.

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