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Duckee06
Beginner

on ‎17-12-2021 10h53

11,678 Views
Message 1 of 7

900mbps internet but getting 90mbps?

Hello everyone, I'm looking to see if anyone could shed some light on the issue i am having regarding the full 900mbps fibre internet.

Speed test through BT and a few others, I am getting between 80 - 90mbps but every time i speak with them i get told the exchange is getting 935mbps. I had an open reach engineer out today and showed him the test. He plugged his laptop in a did two tests on the same website (fast.com) where the speed was 1GB and the second was 490mbps.

 

Could anyone please shed some light on this as the sons aren't happy how fast or slow should i say games update etc.

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎17-12-2021 11h03 - edited ‎17-12-2021 11h04

11,669 Views
Message 2 of 7

Re: 900mbps internet but getting 90mbps?

@Duckee06 

Are you testing the speed using a wireless connected device, or a direct Ethernet connection?

You will not get the full speed on a wireless connected device.

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Duckee06
Beginner

on ‎17-12-2021 11h14

11,661 Views
Message 3 of 7

Re: 900mbps internet but getting 90mbps?

Hi Keith, The speeds are both the same through wired or wireless connections and on different devices such as phones, pc and ps5
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Keith_Beddoe
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‎17-12-2021 11h20 - edited ‎17-12-2021 11h21

11,652 Views
Message 4 of 7

Re: 900mbps internet but getting 90mbps?

@Duckee06 wrote:
Hi Keith, The speeds are both the same through wired or wireless connections and on different devices such as phones, pc and ps5

Make sure you are not confusing MegaBITS with MegaBYTES. Download speeds on games are measured in MegaBYTES.

The fibre connection speed will be a maximum of 900Mbs (Megabits), but you are sharing main backbone connection with many other users, so the speed will vary.

Also if you have more than one device connected, the speed will be shared between them all.

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎17-12-2021 11h24 - edited ‎17-12-2021 11h24

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Message 5 of 7

Re: 900mbps internet but getting 90mbps?

See below, the right hand value shows download speed, and would be the absolute maximum, if you did not have a contended service.

Capture.JPG

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Duckee06
Beginner

on ‎17-12-2021 11h37

11,639 Views
Message 6 of 7

Re: 900mbps internet but getting 90mbps?

i understand that but the speed test are showing 90mbps when im supposed to get a minimum of 450mbps on the 900mbps package
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Keith_Beddoe
Distinguished Sage
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‎17-12-2021 11h46 - edited ‎17-12-2021 11h48

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Message 7 of 7

Re: 900mbps internet but getting 90mbps?

@Duckee06 wrote:
i understand that but the speed test are showing 90mbps when im supposed to get a minimum of 450mbps on the 900mbps package

To get the full speed, you would need to directly connect a PC with a 1Gb network  card, using a CAT 6 Ethernet cable.

In your case its possible that the network card on your PC, is only capable  of 100Mbs maximum, or you are using the wrong specification of Ethernet cable. 

That test would only be valid if there were no other devices connected, Ethernet or wireless.

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