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JollyJed
Contributor
440 Views
Message 11 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

So as long as the cable from the cabinet to our house is untouched we would be able to get the upgrade just fine?

 

cheers

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JollyJed
Contributor
440 Views
Message 12 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

Ill have a look on the router login page and see if it has those specific things mate

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Webby
Distinguished Sage
439 Views
Message 13 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

That's correct yet.
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JollyJed
Contributor
412 Views
Message 14 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

We are now being told it will be fixed Monday which is another total lie, just like being told it would 100% be fixed on the 11th haha. For a company we have been with for many many years our treatment has been awful.

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JollyJed
Contributor
396 Views
Message 15 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

Anyone managed to get compensation from BT before? i was told i had a ticket in and would receive a call about it early last week but received nothing so thats another lie.
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john46
Distinguished Sage
387 Views
Message 16 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

Did you take up David M's offer of help the moderator team have a good record at resolving problems like this
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DavidM
Moderator
Moderator
371 Views
Message 17 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

HI @JollyJed,

 

I've checked this for you and can see your case handler tried calling today, they've left a message and have confirmed that a temporay fix was put in place on the 16th but a review for a permanant fix won't be completed until the 30th.

 

Cheers

 

David

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JollyJed
Contributor
367 Views
Message 18 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

But it won't be fixed by the 30th will it, thats like the 6th date weve been given for it to be fixed mate.. what does a temporary fix do? Unfortunately im back at uni now so i can't keep checking the speed and calling. I appreciate the update though pal.

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john46
Distinguished Sage
352 Views
Message 19 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

a temporary fix normally restores service while the full repair is completed
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JollyJed
Contributor
348 Views
Message 20 of 36

Re: A month has passed since our 'Major fault in the line' was reported. NOT FIXED YET?! (0.06mbps)

I have had service for the past month but it's just been an upload speed of 0.06mbps and with a household of 6 with 2 people working from home that isn't good enough
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