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The infinity engineer would have upgraded the socket as part of the install anyway.
Also wouldnt get a wifi dongle, you would need a 3g dongle if you went down that route.
Make a complaint against him. Although if there was a fault that needed fixing first, he wouldnt have any reason to replace the socket.
To be fair, I know of a few people who have been on your Dad's previous provider and have had what are clearly line faults and that provider never send an engineer out (they don't want to pay anything to Openreach IMHO).
It sounds to me that the first engineer did his job in recognising that there was a problem on the line that needed to be fixed first before Infinity could be installed. It's also good that the fault has been fixed and that the master socket has now been fitted. The rest of the tale doesn't sound so great. It's unfortunate that the Infinity engineer didn't turn up but I suppose the £20 to get a 3G dongle is reasonable compensation to ensure that your Dad can have some form of internet access while everything else gets sorted out.
In my view, you've had an unfortunate experience and the fact you felt compelled to recommend BT must mean that you know it isn't always like you've described here. I hope everything gets sorted for you soon.
The mod team dont like the thread turning into personal acrimony. Just a suggestion...............