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Distinguished Expert
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Message 11 of 16

Re: A rant on my Dad's behalf.... And I feel foolish for recommending bt

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agreed
you definately should raise a complaint about this
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Contributor
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Message 12 of 16

Re: A rant on my Dad's behalf.... And I feel foolish for recommending bt

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Engineer also suggested best place to put modem AND hh3 would be under-stair cupboard (where master socket eventually located) not convinced the WiFi signal would be great from that position. My dad thought (from the guys attitude) that he just did not want the hassle of running a data cable to locate the home hub in his study.
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Distinguished Expert
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Message 13 of 16

Re: A rant on my Dad's behalf.... And I feel foolish for recommending bt

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sounds like you got an imposter rather than an engineer
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Recognised Expert
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Message 14 of 16

Re: A rant on my Dad's behalf.... And I feel foolish for recommending bt

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Kit77,

I think this needs some summimg up.

If you have a normal phone line running to the home and that line terminates anywhere in the home[and is activated],then when you order infinity they send out an HH3 router.

That router should arrive about 2 days before the engineer comes to fit infinity.

He should bring an OR modem with him and make the exciisting socket or any socket a master [using data lines if needed].

The engineer was obviously lazy or unskilled.

It is just a normal infinity install that should not have been a problem.

Contact the mods on this forum and ask them to get it sorted out.

 

 

Contributor
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Message 15 of 16

Re: A rant on my Dad's behalf.... And I feel foolish for recommending bt

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Any mods out there willing to take this on?
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Distinguished Expert
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Message 16 of 16

Re: A rant on my Dad's behalf.... And I feel foolish for recommending bt

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use this link to contact the mods and point them at this thread
http://bt.custhelp.com/app/contact_email/c/4951
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