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Newbie
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Message 1 of 4

ADSL Filter Master Socket Configuration

I recently installed my Home Hub 4 incorrectly by connecting an ADSL filter to a BT Master Socket which did not require it. As a result I had an amber light and no connection and an unnecessary engineer visit. I cant see on the packaging ("4 easy steps") or manual where it tells me to not fit the ADSL filter in this instance. Did I miss this somewhere else?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: ADSL Filter Master Socket Configuration

was this a new home or had you not had broadband before that you did not recognise the openreach filtered master socket?



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Newbie
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Message 3 of 4

Re: ADSL Filter Master Socket Configuration

Thanks. I did not recognise the socket as being filtered. My question is whether this is something that I missed on the instructions. i.e. " when plugging in the cable, use the ADSL filter. If the socket looks like xxx then it is a filtered master socket and no filter should be used." This seems so obvious that I am sure I must have missed the information but I have gone back and cannot see where it tells me this.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: ADSL Filter Master Socket Configuration

Had look online at instructions and all can see js the socket shown was a standard socket and your socket had 2 outlets which was different


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