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imjolly
Distinguished Sage
Distinguished Sage
714 Views
Message 21 of 51

Re: ADSL Router Slow and Restarts

banded profiles apply to adsl2 connection like yours

 

if you stay connected 24/7 then your 10db noise margin should reduce down to 6db with corresponding increase in connection speed.  if work engineer has done has solved the problem and no noise now then the DLM may reduce your noise margin down to 3db which is for good lines with no problems and this would further boost your conenction speed



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GiveMeFive
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Message 22 of 51

Re: ADSL Router Slow and Restarts

Thanks
What's a DLM please and will they take it upon themselves to change the SNR or do I need to contact them and ask them to do this?
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Message 23 of 51

Re: ADSL Router Slow and Restarts

Yes, you can ask the helpdesk to do this for you, but normally they're reluctant. DLM stands for Dynamic Line Management which can be turned on or off (on ADSL not VDSL), but it's best to be turned on as it keeps your line stable.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 24 of 51

Re: ADSL Router Slow and Restarts

if you just maintain conenction then your noise margin will drop automatically with speed increasing  you cannot get a manual reset to get noise margin down to 3db



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Message 25 of 51

Re: ADSL Router Slow and Restarts

I wasn't talking about 3 dB, but you can get it reset to 6 dB.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 26 of 51

Re: ADSL Router Slow and Restarts

with difficulty much easier posting stats to show connection now stable for 3+ days and ask mods to help



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GiveMeFive
Contributor
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Message 27 of 51

Re: ADSL Router Slow and Restarts

Thanks, will do. Can you please let me know relevant stats I should post? Assume Hub Troubleshoot Logs but which sub category? WAN?
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Message 28 of 51

Re: ADSL Router Slow and Restarts

Yes, WAN.

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GiveMeFive
Contributor
655 Views
Message 29 of 51

Re: ADSL Router Slow and Restarts

Hi, my router has been stable for the past 3 days.  Here are the stats from the WAN page.  I'd like to get the SNR reduced to get my speed back up please.  Thanks for your help.

 

Time and date Message
22:35:43, 30 Jun. ( 131.350000) WAN operating mode is ADSL
22:35:43, 30 Jun. ( 131.350000) Last WAN operating mode was ADSL
22:35:41, 30 Jun. ( 130.020000) PPP IPCP Receive Configuration ACK
22:35:41, 30 Jun. ( 129.900000) PPP IPCP Send Configuration Request
22:35:41, 30 Jun. ( 129.900000) PPP IPCP Receive Configuration NAK
22:35:41, 30 Jun. ( 129.660000) PPP IPCP Send Configuration ACK
22:35:41, 30 Jun. ( 129.660000) PPP IPCP Receive Configuration Request
22:35:41, 30 Jun. ( 129.650000) PPP IPCP Send Configuration Request
22:35:39, 30 Jun. ( 128.010000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=14333Kbps, Up Rate=888Kbps; SNR Margin Down=10.3dB, Up=12.4dB
22:35:39, 30 Jun. ( 127.990000) CHAP authentication successful
22:35:39, 30 Jun. ( 127.890000) CHAP Receive Challenge
22:35:39, 30 Jun. ( 127.890000) Starting CHAP authentication with peer
22:35:39, 30 Jun. ( 127.890000) PPP LCP Receive Configuration ACK
22:35:39, 30 Jun. ( 127.860000) PPP LCP Send Configuration Request
22:35:39, 30 Jun. ( 127.860000) PPP LCP Receive Configuration Reject
22:35:39, 30 Jun. ( 127.860000) PPP LCP Send Configuration ACK
22:35:39, 30 Jun. ( 127.860000) PPP LCP Receive Configuration Request
22:35:39, 30 Jun. ( 127.790000) PPP LCP Send Configuration Request
22:35:36, 30 Jun. ( 124.790000) PPP LCP Send Configuration Request
22:35:30, 30 Jun. ( 118.790000) ETHoA is up -​ VPI: 0, VCI: 35 Down Rate=14333Kbps, Up Rate=888Kbps; SNR Margin Down=10.1dB, Up=12.4dB
22:35:30, 30 Jun. ( 118.790000) ATM over DSL is up

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imjolly
Distinguished Sage
Distinguished Sage
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Message 30 of 51

Re: ADSL Router Slow and Restarts

now 3+ days connection time mods will help and get noise margin reset back to normal 6db  they will post here  




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 1/2 working days either by phone or email



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