ADSL Router Slow and Restarts

[GiveMeFive]

Also noticed someone at BT has closed my broadband fault without speaking with me about it

[imjolly]

it can take 2/3 working days for your email to reach top of inbox

[JohnC2]

Hi @GiveMeFive I'm sorry that the fault has been closed, but don't worry about that as your case handler is still dealing with your problem, and will raise a new fault if needs be. I can see they have diaried to contact you back again tomorrow and will be in touch then.

Cheers

John

[GiveMeFive]

Thanks imjolly and John

[GiveMeFive]

No contact from the BT mods. My latest BT speed test reports my IP profile is set to just 12.65 Mbps and the Openreach engineer who visited reported the line capable of 18 to 19 Mbps. Before this issue started I regularly achieved speeds of 14 to 15.5 Mbps. 1. Best Effort Test: Download speed achieved during the test was - 12.38 Mbps For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps. IP Profile for your line is - 12.65 Mbps 2. Upstream Test: Upload speed achieved during the test was - 0.64Mbps Upstream Rate IP profile on your line is - 0.83 Mbps

[imjolly]

from last mods post your handler was going to contact you today - probably why not had reply from mods

[NeilO]

@GiveMeFive Your call back is still scheduled for today, Emmett will be calling you this evening.

[GiveMeFive]

They called again at a time when I couldn't speak. It would be good to be able to agree a time for our conversation.

[PaddyB]

Hi @GiveMeFive,

If you reply to the email Laura sent you on the 8th and let your case handler know what time would be good to call. They'll be able to arrange a call back at a time that suits.

Thanks

PaddyB

[GiveMeFive]

Thanks Paddy I have replied to the email as you kindly suggested.