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Newbie
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Message 1 of 5

ADSL2+ Help

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Good afternoon, 

 

I was wondering if someone can assist - I'd like to find out how I can ensure I'm receiving ADSL2+?  According to your availability checker below it should be available to us but our upload speeds still seem far too low for this to be enabled.

 

Any assistance would be greatly appreciated.  Please let me know if any other info is required and I can contact someone directly with my details.

 

Many thanks,

Jamie 

BT.png

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: ADSL2+ Help

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can you post stats from your router please

if hh6 then advanced settings then technical log information  if hh5 then troubleshooting then helpdesk



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Newbie
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Message 3 of 5

Re: ADSL2+ Help

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Awesome, will do!  I'll post those tonight as I'm at work right now. 


Cheers,

Jamie

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Newbie
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Message 4 of 5

Re: ADSL2+ Help

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Here you go, thanks again:

Product name: BT Home Hub
2. Serial number: +068340+NQ44321214
3. Firmware version: Software version 4.7.5.1.83.8.130.1.32 (Type A) Last updated 26/11/16
4. Board version: BT Hub 4A
5. ADSL uptime: 0 days, 16:52:10
6. Bandwidth: 780 / 8182
7. Data sent/received: 268.7 MB / 11.2 GB
8. Broadband username: bthomehub@btbroadband.com
9. BT Wi-fi: Yes
10. 2.4 GHz Wireless network/SSID: BTHub4-G2G2
11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security: WPA and WPA2
13. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID: BTHub4-G2G2
15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security: WPA2
17. 5 GHz Wireless channel: Automatic (Smart Wireless)
18. Firewall: Disabled
19. MAC Address: d0:84:b0:e4:58:3e
20. VPI/VCI: 0 / 38
21. Modulation: Unknown or no mode configured
22. Latency type: Interleaved
23. Software variant: -
24. Boot loader: -
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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: ADSL2+ Help

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 With an up speed of 780kbps you are on adsl2/2+

have you tried using the test socket with a filter to see if that improves your connection by eliminating your internal wiring and your faceplate



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