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davef101
Newbie
574 Views
Message 1 of 10

ADSL2+ slower than ADSL?

I've had my ADSL2+ for a few weeks now and its half the speed of my old ADSL connection.

 

I've replaced the phone socket and all cables with new and has made no difference.

 

I was promised 8mb download and 1mb upload, but i'm getting 2mb download and 0.3mb upload.

 

Any ideas or help would be greatfully received!

 

 

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: ADSL2+ slower than ADSL?

can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.

Someone may then be able to offer help/assistance/suggestions to your problem



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davef101
Newbie
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Message 3 of 10

Re: ADSL2+ slower than ADSL?

Stats:

 

System Up Time 75:55:24
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA45342537642761095161220433:57:43
LAN10M/100M7771214490427205176539775:55:05
WLAN11M/54M/150M7690364101990209624475:55:08

ADSL LinkDownstreamUpstream
Connection Speed3072 kbps440 kbps
Line Attenuation36.3 db19.9 db
Noise Margin8.6 db28.4 db
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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: ADSL2+ slower than ADSL?

are you connected to the test socket?  with your attenuation of 36 I would expect about 10mb on a good line and no noise problems  http://www.kitz.co.uk/adsl/max_speed_calc.php

 

 



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davef101
Newbie
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Message 5 of 10

Re: ADSL2+ slower than ADSL?

No, not connected to test socket.

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: ADSL2+ slower than ADSL?

if you have extension sockets in your home then test will give you best connection and eliminate any problems caused by noise on your internal wiring.  If engineer came that is first thing he would do - take front off and connect to test socket



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davef101
Newbie
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Message 7 of 10

Re: ADSL2+ slower than ADSL?

Stats when connected directly into test socket...

 

System Up Time 00:01:54
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA362808710800:00:23
LAN10M/100M37610542000:01:35
WLAN11M/54M/150M6234050129552000:01:38

ADSL LinkDownstreamUpstream
Connection Speed3072 kbps440 kbps
Line Attenuation36.3 db19.9 db
Noise Margin6.8 db30.4 db
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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: ADSL2+ slower than ADSL?

just the same   don't even look like adsl2 stats  your noise margin is about normal otherwise it might have been a banded profile but noise margin would 20/30

 

looks like it's contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951



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davef101
Newbie
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Message 9 of 10

Re: ADSL2+ slower than ADSL?

Thanks for the replies, i have emailed the mods.

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Distinguished Sage
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Message 10 of 10

Re: ADSL2+ slower than ADSL?

I agree with Imjolly you look like you are on an up to 8mb service the upload seems to indicate that as you have mailed the mods best let them look at it
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