A line problem either noise or possible electrical interference. If you have extension sockets did you check there was no dial tone when you are connected to test socket. Not unusual for people to do a bit DIY and connect extension to small junction box where dropwire joins internal wiring
@Keith_Beddoe. Can you help
If you look at the broadband frequency spectrum as shown here ADSL and VDSL Frequency spectrum
You will see that the upload bandwidth starts at about 26KHz and end at about 138KHz. That makes is very susceptible to interference from switch mode power units, LED lighting drivers, and normal fluorescent tubes.
Also induced interference from faulty builer thermostats etc
Take a look at this link Interference
What it means in practice, is that is very easy to lose upload bandwidth due to a noise burst.
If you disconnect the ADSL input for about 20 seconds, then reconnect it, you may find that the upload connection speed recovers.
You will not upset DLM with a single disconnection, so do not worry. It works well when the link is upset by a noise burst
I am on ADSL and occasionally, when someone is working on the exchange frame, I get a burst of noise which causes the same thing, and I have to do a short disconnect to wake things up again.