I've been having issues with BT ever since I foolishly changed from TalkTalk and have been on this forum a number of times for help. The last time my line was reset and my IP Profile increased to 6.2 giving almost acceptable download speeds of 5+ MBPS. Yesterday I noticed my profile was 6.8 but today it has dropped back to 4.5 for no obvious reason. I did reboot the router after an email from BT suggesting that I should do that but not sure if what the IP profile was prior to that so not sure if this had an effect. Poor download speeds again meaning streaming TV is again not an option 😞
I did however notice that I am on ADSLMax whereas according to BT my exchange is capable of ADSL 2+ so I'm wondering if it would be worth while asking BT to swap?
Apparently my exchange is also due to be upgraded to Infinity FTTC sometime in the next few months. The exchange is Keadby Cabinet 1 apparently. Odd that BT inifinity checker suggests no plans to upgrade yet the exchanges in Scunthorpe are being upgraded as we speak.
can you enter your phone numbver and post results remember to delete phone number before posting https://www.btwholesale.com/includes/adsl/main.html
can you also post the 2 lines of stats from your router
Telephone Number 01724 xxxxxx on Exchange KEADBY is served by Cabinet 1
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
|WBC ADSL 2+||Up to 4.5||--||3 to 7||Available|
|ADSL Max||Up to 3.5||--||2.5 to 6.5||Available|
|WBC Fixed Rate||2||--||--||Available|
These are some lines from the log showing the change from yesterday to today...
23:23:25, 21 Apr. (134560.640000) DSL is up
23:23:23, 21 Apr. (134558.820000) DSL noise margin: 24.00 dB upstream, 6.00 dB downstream
23:23:23, 21 Apr. (134558.740000) DSL line rate: 448 Kbps upstream, 4736 Kbps downstream
10:02:04, 20 Apr. ( 79.990000) DSL is up
10:02:02, 20 Apr. ( 78.320000) DSL noise margin: 24.00 dB upstream, 6.10 dB downstream
10:02:02, 20 Apr. ( 78.170000) DSL line rate: 448 Kbps upstream, 7392 Kbps downstream
One quick note on the above. I have disconnected all internal wiring now to ensure that this cannot be affecting the Internet connection and have replaced all filters etc...
strange connection speed on 20/4 of 7392 compared to 21/4 which was 4736 and closer to the estimated. what changed?
That was the thing - nothing has changed AFAIK. My connection has hovered around 6MBPS download speed for a few weeks now - then it seemed to be slow and I was surprised to see the IP profile at 6.8MBPS from the BT speed checker. I rebooted the router late on the 21st as nothinbg could connect via wireless and then checked again this morning to get the results shown. Priior to that the router had been up for several weeks.
if it was me I think I would try and get mods to get you on to adsl2 which would give a faster speed but difficult to say how much faster as your speed has already better than estimate. you may have to agree a new contract for mods to get upgrade but they would advise you
do you want mods to try and get you on to adsl2? I would add that they have succeeded in most cases they tried but for a few others wholesale did not give an adsl2 option
Not sure which is the best way to go as hopefully within the next month or two Infinity FTTC should be available in this area. Would changing to ADSL 2+ affect my ability to go to Infinity when available? If not then I would like to see about upgrading as I use the Internet for my business and it's just too slow much of the time.
Are you aware that you should not be using a residential connection for business purposes ?
Quote from residential Terms & Conditions :- The services and equipment we provide to you under these terms must not be used for business purposes.