AJM/BTCOM reference number for top cash back

[sifi22]

Just wondered if anyone could help?  For some reason BT are unable to provide me with the AJM\BTCOM reference number I need to process my claim with TopCashBack.

Having spoken to the BT help desk they actually recommended I post a question here.

[Keith_Beddoe]

@sifi22 

The number you need would be on the email you received when your service was activated.

[sifi22]

Thanks for the reply - I've scoured all e-mails I received from BT but can see no mention of a AJM or BTCOM reference number

[Keith_Beddoe]

You could try logging into your account on MyBT, and looking at the order details. You are looking for the sales reference, which should be shown there.

Your order ref should have been on the confirmation email sent once your services are activated.

[Keith_Beddoe]

See this similar thread.

https://community.bt.com/t5/Bills-Packages/AJM-BTC-reference-for-TCB/td-p/2134544

[sifi22]

Thank you very much - I do have a Z60 reference at the bottom of a "You're good to go" email.  I'll try providing this to TC.  Although I think I have already provided this.

Had load of issues with my service going live (despite getting fiber in December my phone line only went live in April) so maybe that has contributed to the problems.

Thanks again!

[PaddyB]

Hi @sifi22,

Thank you for posting. If you send me your details, I'll be able to check if your order has an AJM\BTCOM reference number.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy