Ok as usual for BT it seems here is another engineer no show!
Booked in for today and ive had LOADS of texts,emails saying "dont forget the appointment" "Not long now" BALLS!
Been sat in all day and engineer booked for 1-6 slot but as expected no one has turned up!
I called to enquire and could barely understand the woman taking the call!
Ive been fobed off with "you will get a call back in next 24 hours" to arrange something "when we can" WTF!
I will be contacting the MODS as advised in the numerous threads complaining about the same disgusting customer service from BT
A chill pill?
Ok so i take a day off UNPAID and will have to do it again when i eventually get another appointment...IF they turn up that time.
So ill lose atleast 2 days wages and BT give me £10 credit
Another company would be ashamed but BT just get away with it
Some of these guys have obviously had some problems - and probably still are. However, it doesn't always go bad - people generally only post on forums when they have problems, not when things go well.
I had infinity installed a couple of weeks ago and I was really concerned too - partly because of previous problems with ADSL and also from reading some of the horror stories on this forum. I was particularly concerned with having a pm appointment in case the engineer 'ran out of time to get to me', but in the end everything became a copybook perfect install, from ordering to equipment to delivery to setting up the equipment. I was also quoted as 59/19 speed and ended up with a reasonably stable 72/15 +/- a meg.
Just remember that if you do have problems or questions then come back here instead of calling India.
Fingers crossed then, but I will worry until it's up and working, that's just my nature 😄
I'm hoping I will be able to post a glowing review for BT on Tuesday.