Perhaps this is in line with the minimum wage increase?
Just been activated and just read about the price rises. Just wondered if anyone knows whether they're going to apply to customers that joined on special offers?
Yes the price rise applies. Your discount percentage will be applied to the increased price.
I am 3 weeks in to a contract for Infinity 1, LR and BT Sport in HD on Sky.
As a result of the price rises I can cancel all of the above as all are affected by rises.
To go to another ISP (not cable) am I correct in thinking that I can cancel with 14 days notice? Thats to say, ring my new ISP up to join, and then a quick call to BT to advise of the impending cancellation under the price increase?
Just a call to advise cancelling and switching supplier then. Just got to decide the best one now!!
Provided that you have actually received official notification of the price rises. Remember, you will have to return all of the supplied equipment, or face the full charge for them.
Any advance Line Rental Saver is not refundable, so you will lose that money.
If your original order included any vouchers etc, then they will not be sent.
When I discussed my new contract with the options team I asked the question specifically, If I bought the Line Rental Saver would I get a refund if I cancelled later on. The guy I was talking to had to see his manager and the reply was I would definitely get a pro rata refund if I had to cancel my contract. I hope BT keep a recording of conversations.