I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the community forum. I am really sorry to hear about the problems you have had with your order. The best thing to do it to contact the order team by live chat.
I've dropped you a private message, which includes the link to our order team.
Should you have any further problems after speaking with this team please let us know.