The Care team recently sorted my slow connection problems, but its now on its way down again.
After team intevention......
Sync at 4032, IP profile 3500, my best ever speed.
After several stable days........
Sync at 3776, IP profile down to 3000, OK, I'll tolerate that.
Sync at 3360, IP profile now down to 2500, now I'm annoyed again.
I'm now VERY VERY close to cancellation of my contract for Broadband and BTVision (due for renewal March) unless the Team can sort this out ASAP.
This problem has cost me a fortune in days off for engineers visits, and time spent on the phone to India.
Come on Team......CARE ME.....
you got my sympathies.. especially with having to take days off and sit talking to the script robots in India. Average response times using the mods in the forum, for me has been a couple of days, sometimes longer. Your best bet would be mail them directly at erm.. I forget, take a look though as the mods email address is below each of their posts. Mail them with your account details and a link to your gripe here in the forum... Good luck.. Oh what I wouldnt do for a >2mbps connection!
Could you not try to find out what causing your IP profile to be reduce so fast there's is something that's causing it to drop is there not anything that maybe coluld be droping it.
The IP profile is dropping because the sync speed is dropping lower. Probable cause of the sync speed dropping is noise on the line. What do the hub stats look like.
|Connection time||0 days, 11:12:12|
|Noise margin (Down/Up)||8.8 dB / 16.0 dB|
|Line attenuation (Down/Up)||52.0 dB / 30.5 dB|
|Output power (Down/Up)||18.6 dBm / 12.3 dBm|
|Loss of Framing (Local)||44|
|Loss of Signal (Local)||4|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||612383 / 0|
|CRC Errors (Down/Up)||64 / 2147480000|
|HEC Errors (Down/Up)||nil / 0|
|Error Seconds (Local)|
Noise margin was 6db, creeping upwards?
Your downstream snrM was 6db, but I think the DLM has maybe set you to a 9db margin now, with resulting changes in sync speed and profile. Your stats do show a fair bit of error correction but even a target snrm of 9db is not too bad. Lines with 6 and 9db snrm are deemed fairly good. May be worth just riding the storm for a few days, you may get the 3000 profile back again, if not., it's worth further investigation on the line. 😉
I'd leave it connected, no restarts for a while.