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Christine
Aspiring Expert
658 Views
Message 1 of 12

ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

The Care team recently sorted my slow connection problems, but its now on its way down again.

 

After team intevention......

Sync at 4032, IP profile 3500, my best ever speed.

 

After several stable  days........

Sync at 3776, IP profile down to 3000, OK, I'll tolerate that.

 

Today,

Sync at 3360, IP profile now down to 2500, now I'm annoyed again.

 

I'm now VERY VERY close to cancellation of my contract for Broadband and BTVision (due for renewal March) unless the Team can sort this out ASAP.

 

This problem has cost me a fortune in days off for engineers visits, and time spent on the phone to India.

 

Come on Team......CARE ME.....Smiley Sad

 

 

0 Ratings
11 REPLIES 11
mikejones
Aspiring Expert
649 Views
Message 2 of 12

Re: ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

you got my sympathies.. especially with having to take days off and sit talking to the script robots in India. Average response times using the mods in the forum, for me has been a couple of days, sometimes longer. Your best bet would be mail them directly at erm.. I forget, take a look though as the mods email address is below each of their posts. Mail them with your account details and a link to your gripe here in the forum... Good luck.. Oh what I wouldnt do for a >2mbps connection!

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Christine
Aspiring Expert
643 Views
Message 3 of 12

Re: ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

Hi Mike,

 

Yeah thanks...I've emailed the care team too..Smiley Sad

 

 

0 Ratings
Eamdad
Aspiring Expert
641 Views
Message 4 of 12

Re: ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

Did you try the BT iplate?

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Christine
Aspiring Expert
635 Views
Message 5 of 12

Re: ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

No need, as I have a proper filtered BB master socket
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samjef11
Aspiring Expert
615 Views
Message 6 of 12

Re: ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

Could you not try to find out what causing your IP profile to be reduce so fast there's is something that's causing it to drop is there not anything that maybe coluld be droping it.

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Redflake
Aspiring Expert
603 Views
Message 7 of 12

Re: ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

The IP profile is dropping because the sync speed is dropping lower. Probable cause of the sync speed dropping is noise on the line. What do the hub stats look like.

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Christine
Aspiring Expert
598 Views
Message 8 of 12

Re: ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

Line stateConnected
Connection time0 days, 11:12:12
Downstream3,360 Kbps
Upstream448 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)8.8 dB / 16.0 dB
Line attenuation (Down/Up)52.0 dB / 30.5 dB
Output power (Down/Up)18.6 dBm / 12.3 dBm
Loss of Framing (Local)44
Loss of Signal (Local)4
Loss of Power (Local)0
FEC Errors (Down/Up)612383 / 0
CRC Errors (Down/Up)64 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)

60150

 

Noise margin was 6db, creeping upwards?

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Christine
Aspiring Expert
573 Views
Message 9 of 12

Re: ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

Well, I could not resist restarting my HH2, and its re-syncd at 3,744 Kbps, so hopefully my IP profile will return to 3000 soon. If it continues to play up, I'm going to set fire to my HH2......
0 Ratings
Guru
562 Views
Message 10 of 12

Re: ARGHHHHHHHHHHHH, SPEED SLIPPING YET AGAIN........

Hi Christine

 

Your downstream snrM was 6db, but I think the DLM has maybe set you to a 9db margin now, with resulting changes in sync speed and profile. Your stats do show a fair bit of error correction but even a target snrm of 9db is not too bad. Lines with 6 and 9db snrm are deemed fairly good. May be worth just riding the storm for a few days, you may get the 3000 profile back again, if not., it's worth further investigation on the line.   😉

I'd leave it connected, no restarts for a while.

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