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adinis
Contributor
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Message 21 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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Its the principle of it, i am paying for 52MB with a "guaranteed speed" as per BT of 50MB. I expect to get what i pay for.

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TimCurtis
Guru
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Message 22 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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Totally agree with you.

 

Can you post the image of the DSL Settings via the Administration page in the router just to check that your settings are correct.

 

It won't necessarily help getting the 40meg limit lifted but worth a look as I notice your downstream is "Interleaved" rather than Fastpath.

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adinis
Contributor
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Message 23 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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This is what i get when im connected using the BT 6 Hub directly to the test socket

 

 

 

BT test socket.JPG

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adinis
Contributor
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Message 24 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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So i have contacted BT and of course i was connected to someone overseas, but i digress, i explained the problem, i told them wha it could be based on information provided here. They said they need to put it through an engineer and that i should hear from someone withn 48hrs or sooner. Awsome customer service.

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adinis
Contributor
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Message 25 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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so this is the reply i recieved when i told the agent regarding the possibility that the configuration on my exchange could be wrong:

 

"I have found that there is an issue with Network this could be an possible issue with the speed and you can never see the exchange port on your router and what ever you see is the router configuration but not the exchange and most of the time 50/10 port will be given to Infinity 2 but not infinity 1."

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NeilO
Moderator
Moderator
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Message 26 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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@adinis I'm really sorry about the problems with your connection profile, that reply makes no sense at all! If you send over your details we'll be able to help you get this fixed. You can find the 'click here to contact the mods link' by clicking on my username.

Thanks

Neil

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adinis
Contributor
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Message 27 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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@NeilO, i have submitted my details.
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adinis
Contributor
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Message 28 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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@TimCurtis wrote:

Totally agree with you.

 

Can you post the image of the DSL Settings via the Administration page in the router just to check that your settings are correct.

 

It won't necessarily help getting the 40meg limit lifted but worth a look as I notice your downstream is "Interleaved" rather than Fastpath.


Here are the setting you requested

 

asus dsl.JPG

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adinis
Contributor
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Message 29 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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Update: Got a surprice visit from a BT engineer. He tested my line, re-set it and changed to OpenReach socket to newest version, MK4. On his testing equipment he got download speeds of 52mb. I rebooted my Asus router a few times and these are the speeds i got on my iphone 5s using th Ookla speed test app: 49.03, 46.40, 47.35, 43.67, 41.75 and 12.38 all in a matter of 4 mins. On my laptop i got mid teen to as high as 36 in the same timeframe, but as i am writing this post i got as high as 41.42asus new socket.JPG. He did say to give the line a few days to set itself, not sure how accurate that may be. Bellow is a snapshot of my Asus DSL log and there is a change from last snapshot on the Data Rate. I will give it till friday and keep monitoring the speeds to see if they level out

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licquorice
Distinguished Sage
Distinguished Sage
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Message 30 of 30

Re: ASUS DSL-AC68U and BT Infinity 1 help

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You are now syncing at the maximum rate for Infinity1.

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