Hi, just tried to check my email via "Thunderbird" and got this response :-
Sending of password for user ?????@btinternet.com did not succeed. Mail server mail.btinternet.com responded: no domain specified or invalid domain specified
Can you advise on this please. Thks
Solved! Go to Solution.
If it has just started and you have not changed anything such as your password prior to the problem, I would not do anything and certainly do not change any settings or password.
It could just be a glitch in the system, BT often have them, and it usually sorts its self out in a day or so if not before.
Hi, Thanks for your response, I can confirm problem only started on 8th April last time received emails via my client Thunderbird on this account. However, I have changed password since last mail on 8th and been able to access on webmail but still unable to get anything via client ever when asked to verify my password. Await your further assistance help to fix this problem. PS my other BT email address is unaffected still working normally via client / webmail.
Obvious question but I presume you have changed the password on Thunderbird?
Hi, yes i've changed / entered new password in Thunderbird. Just tried again to check mail via client but got same error message as i posted. Any ideas would be apprecited, is there a possible BT server issue? Thks
Are you on BTYahoo or BTMail? If you are not sure use this lnk to check
Have you checked that you have the correct settings?
Are you using IMAP or POP3?
Have you tried using your "old" password on T'bird?
Hi, I am on BT Mail service for both of my BT email addresses.
Only difference is one using POP3, other using IMAP.
Problem email address is using POP3, but never had any issues before until the 8th April.
Any more help appreciated.
PS - Tried "old" password again on T'bird, still same error.
I would be inclined to save all your downloaded emails (do an Internet search to find where your operating system saves T'bird's folders) and delete the email account and then set it up manually ensuring the correct settings are entered.
If you don't want to do that right away you could download Windows Live Mail and set up the email account on that to see if POP3 works OK on that.
If it does you will then know the problem is with T'bird and you can then do the account delete etc.