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Raeburn_28
Aspiring Contributor
2,111 Views
Message 11 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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Or to tell their customer reps how to solve it!
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raydun
Contributor
2,089 Views
Message 12 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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Raeburn_28 wrote : 
 
 
 
 

Have been trying to access this offer over last few weeks without success.  Raised issue as complaint with BT but they could not resolve. Tried following solution by Colin_London but when I scroll down on Overview page do not see Content Partners?

I have exactly the same problem, I do not see Content Partners. Can anyone help with this please.?
Thank you.

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NilocW40
Aspiring Contributor
2,073 Views
Message 13 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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BT can’t seem to help with this, but have you tried help@britbox.co.uk

I found them very helpful when I couldn’t get it to work initially.

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raydun
Contributor
2,060 Views
Message 14 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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Thanks for that. Just wondering, did you experience the issue I had with Content Partners not appearing as an option.?

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NilocW40
Aspiring Contributor
2,055 Views
Message 15 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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Sorry, can’t remember. It was about a month ago. I followed the instructions, which I found a bit confusing, but Britbox sorted things out for me.
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raydun
Contributor
2,051 Views
Message 16 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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Ok thanks again for your help.

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raydun
Contributor
2,017 Views
Message 17 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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Tried the BritBox help as you suggested, they suggested I tried again after clearing cache and cookies.

It didn't help, so I went back and I asked for further assistance and they have suggested I try BT Advisors.

So sadly no further on.

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raydun
Contributor
2,010 Views
Message 18 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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All sorted. !!

Just tried again on the BT website and it allowed me to register this time.

Not sure why, but all working now. 🙂

Thanks for your help.

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Jmis
Beginner
1,827 Views
Message 19 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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Yes thanks had the same problem. But this worked with your link straight away 

Thanks 

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DavidM
Moderator
Moderator
1,810 Views
Message 20 of 21

Re: Accessing BRITBOX on the TV with BT's 6 month free trial SOLUTION

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Thanks for letting us know you're sorted @raydun and @Jmis. Happy viewing 👍

Cheers

David

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