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Newbie
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Message 1 of 2

Accessing account and adding services.

Just been told by a BT representative that anyone can access your account and place orders so long as they confirm your name and address and answer truthfully they have your permission.

 

surley this cannot be correct.

 

I would suggest a least have a secrurity password or PIN number attached to the account that only the account holder knows.

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Moderator
Moderator
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Message 2 of 2

Re: Accessing account and adding services.

Hi @Wamd There are varying levels of validation we use to depending on the nature of the order to ensure that an order is being placed genuinely. For sensitive products we would require to speak only with the account holder and have them confirm their account number. For less sensitive services we follow up the order placement with an email or letter to ensure the order is correct.

 

Cheers

John

 

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