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Anne
Newbie
1,583 Views
Message 1 of 3

Account closed - how do I get my credit back?

I have left the UK and closed my BT account at the end of April 2009. I received the last bill at my new address abroad. My account was in credit and I should have received a cheque but never did.

 

I called BT 8 times in the last 9 months and they always promise me they will re-issue a cheque. Still nothing on my end.

 

Does someone know who I can contact so I can finally get that payment?

Thanks. 

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2 REPLIES 2
Community Manager
Community Manager
1,574 Views
Message 2 of 3

Re: Account closed - how do I get my credit back?

Hi Anne,

 

Thanks for the post and welcome to the BT Community forum.  I am sorry that you did not receive your cheque refund.  I can help with this.

 

Can you please drop me an email to forum.moderation.team@bt.com, please include as much info as possible including your old BT account details and I will get the ball moving.

 

Cheers

Sean

Community ManagerSeanD
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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webber05
Newbie
1,480 Views
Message 3 of 3

Re: Account closed - how do I get my credit back?

I am in exactly the same position and despite numerous calls to a frankly incompetent call centre who pass you aimlessly from pillar to post, and a number of e:mails to the complaint address, I am still waiting on BT to cancel my account and refund my credit.  This should have been cancelled in early January, and despite written and verbal promises abount a refund, I am still waiting and getting extremely pee'd off by the inability to carry out a very simple action.  BT - pls sort yourselves out. 

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