You could give the billing live chat link a whirl at the top of this board. Its pretty good 🙂
Or just you drop me in an email whatever works best for you. Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)” td-p/30">Ratings star on the left-hand side of the post.