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Hi @AK54 welcome, if you signed upto bt online, you just need to sign into "my bt" with the email address and password you set up on sign up. Once logged in you will see your account number and be able to view the bills.
Is the voucher a pre paid mastercard? If so you need to claim that yourself online with 3 months of joining bt.
Hi @AK54 and welcome.
I'm sorry there's been some confusion with the account details. I can help with this. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.
@AK54 I called there but missed you, I wanted to let you know that I have made arrangements for your account number to be posted to you and this should arrive within the next 5 days. I will follow up with you towards the end of the week to make sure it has arrived.