Account error please help - BT Community

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Message 1 of 11

Dear All,

My wife BT email account has stopped working. It is offlne and when you try and take in online the error message is "

IMAPConnection: 0x7fdac8613fb0> (Disconnected) account: <MFIMAPAccount: 0x7fdac8427ee0> xxxx@btinternet.com mail.btinternet.com (02FEDC87-5107-40FE-983B-A1977341B6AF) [Disconnected] lost connection to socket"

Emails on her iphone has stopped as well. The account is active as I am on it and my emails are fine.

Any help appreciated. Thanks

Josh

10 REPLIES 10

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Message 2 of 11

Quick update. Just checked and emails sent from this account do actually send. so it is just incomming emails

1,444 Views

Message 3 of 11

There would appear to be a few problems with the email system. If it has just happened today and you have not changed anything I would leave things alone. Do not change any settings or passwords and it will probably sort its self out.

1,441 Views

Message 4 of 11

Hi

thanks. Nothing was changed it just stopped working today. Will wait and see. Thanks

1,436 Views

Message 5 of 11

Do you have two user names?

1,417 Views

Message 6 of 11

Hi

no. There is a user name to access to main account and the problem email was sent set up as a sub account. Been working for 6 years.

1,413 Views

Message 7 of 11

I meant on this forum. You seem to be using Joshbear11 and Joshbear.

1,410 Views

Message 8 of 11

Yes. I see that. How bizzare! I suspect it is because I switched devices and something logged me in automatically.

1,404 Views

Message 9 of 11

You should only have one user name on the forum. I will ask a moderator to contact you and sort it out.

1,402 Views

Message 10 of 11

Thanks