Thanks for you help. Now that I have confirmed with the previous tennant that he has asked for his account to be stopped, would it now be the case that my estimated activation date could be moved closer?
Phoned them this morning and got the line activated within an hour of calling them!
Now they just seem to be dragging their heels with changing the order status to complete so I can order broadband...
I seem to be in the same situation as you - I know that the previous tenants have cancelled their account and deactivated the line for at least 3 weeks now, so I phoned BT with the hope of pushing the activation date forward. However they told me that it would still take 16 days. Is there something that I'm doing wrong?