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QuantumSanctum
Beginner
623 Views
Message 1 of 4

Activation date just came, and went..

Hi all,

 

It's kind of ironic that I decided to come back to BT because I had had enough of Sky. Being increasingly disgruntled with the service that Sky was providing over the last year (I had both line rental and Broadband with them), I literally couldn't wait to leave and come back to BT. So, I signed up with BT on Jan 1st (Through Return to Donor). I wanted to take my phone number with me. I then phoned up Sky a couple of days later and cancelled. At this point, Sky put the cancellation date for January 13th, but my BT activation date was 17th Jan (I think her name was Emily at BT who told me that, and who advised me to get Sky not to cancel on that date, otherwise I would have to pay a connection charge).

 

I phoned Sky and got them to change the date (After a lot of pushing). BT changed the date to 21st January for activation and so the cancellation date with Sky was also January 21st. So here I am, expecting my Sky Line Rental and Broadband to stop today, and BT to provide the phone service (With me signing up for Broadband once I get paid at the end of the month). I phoned up multiple times prior to today to make sure that there were absolutely no problems. The guy I talked to yesterday said: "There are no problems, sir. Everything is going smoothly with the transfer." I was awake at 8am today, and around 9am, the broadband and phone stop working. Sitting there, I'm expecting the phone to start working sometime soon. 10am comes and goes. 1pm comes and goes. 5pm comes and goes. You get the picture. It's now 9.19pm and no service. But that's not what's irritating me. What's starting to annoy me is that BT have disconnected me on the agreed date as they told me to make in relation to Sky, but haven't reconnected me. And judging by other peoples' stories, that means I'll have to pay a connection charge when I'm not at fault and I did everything that I was asked to do. Also, I dread to think what will happen in relation to the phone number that I've had for a long time.

 

The phone number to call is 0800 800 150 if you're not connected by 8pm. Since that's long gone, I'll be phoning in the morning. What would you guys advise doing? Get out now? My father had the same problem - He phoned regularly to make sure there were no problems until the day itself, and still got blessed with no working phone line. It took him over 2 months to sort it out, and I'm at University so can't afford to take so long, nor do I have the money to correct problems where I'm not at fault. I'm actually thinking of cancelling the order - Is that possible? Even though I placed the order on Jan 1st, and activation was supposed to be today (21st Jan), no service is being provided.

 

Any advice would be greatly appreciated. Thanks in advance.

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3 REPLIES 3
Community Manager
Community Manager
591 Views
Message 2 of 4

Re: Activation date just came, and went..

Hi QuantumSanctum,

 

Thanks for the post and welcome to the forum.  I am sorry for the delay in activating your BT phone service.  I can help you.

 

Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include any order details that BT have provided and the link to this thread. 

Cheers

Sean

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optatus
Beginner
590 Views
Message 3 of 4

Re: Activation date just came, and went..

All you had to do is place an order with BT and it would transfer over automatically, however as you have cancelled with sky this actually stopped the phone line therefore cancelling out BT's order. So you are back to square one, what you have to do now is place a new order with BT, not a transfer order however a new connection, saying as sky have cancelled it should be a stopped line meaning there should be no charge and BT are doing free connections now anyway. You should also have the same number. You can book it online now and it should only take around a week to get the phone line back up and running. I know you are without a line and this will mean a few days or so without one. BT should have explained to you not to cancel sky and sky should have told you just to contact BT. Abit of customer consideration has gone amiss here

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QuantumSanctum
Beginner
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Message 4 of 4

Re: Activation date just came, and went..

I've sent you an e-mail, SeanD. Thanks.
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