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ed1su
Beginner
414 Views
Message 1 of 2

Activation date yesterday and not connected

Hi

I left talk talk and joined BT for home phone and broadband. My activation data was 7 June. My phone lost connection around 11am and it's 25 mins after midnight my phone is still not working. So I have no phone or broadband. Tracking my order says

We're sorry there may be a delay with your order. We'll let you know if this affects your service. You can track the progress in the timeline below.

No idea where I stand. Over the years I have changed my phone from talk talk to o2 to talk talk, Plusnet, talk talk and never had any issues. This one seems to have gone horribly wrong.
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1 REPLY 1
NeilO
Moderator
Moderator
395 Views
Message 2 of 2

Re: Activation date yesterday and not connected

Hi @ed1su Welcome to the forum and thanks for posting, I'm really sorry about the delay activating your line and broadband. If you need any help with this I'd recommend that you contact our orders team on this live chat link and they'll chase this up for you. 

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