Hi Fidge, I feel your pain.... I joined in November, and BT still havent ironed out the bugs in my broadband.
The company is a joke!
And Im glad you have had the 'lines closed' message, because when I reported that on here a few days ago, certain members accused me of lying!!
hmm I think an apology is in order
Anyway, if I were you mate Id stick with O2.
You might be paying, but atleast you get a decent service, unlike this mess!!
Would you mind telling us what line of business you work in at BT, obviously it has no effect on your issue but I'm interested? In terms of why your broadband transfer was delayed, there's a lot of potential things that can slow down or break a broadband order when you import the service from one company to another, but I'm pretty sure the Rep you spoke to wouldn't have been lying (where's the benefit to BT of giving you an install date which they know that can't keep?). It's possible that the person who placed the order cocked up and just clicked on the wrong date of course.
As for the 24/7 help desk, it hasn't changed and if you dial 08001114567 your call will be picked up 24/7. I hear a lot of the internal numbers have been changed round recently, so if you're trying to bypass the call routing menus or are dialing a different number you might find your call gets sent somewhere unexpected or lost completely.
Let us know when you find out what caused the delay (or, depending on your line of business, have a sneaky check?)
Trust me mate, whatever number I ring, after 10pm, the lines are closed.
I tried giving them a ring last night after 10 just before I posted to make sure, and got into the queue for an advisor. I'd double check the number you're ringing.
As has been pointed out here and in your other thread the lines are definitely open, if you dial 08001114567 right now, and then type in your phone number when the nice computer woman asks you'll be put into the queue for an advisor straight away. If you don't type in your number or try to bring up the the normal menu that you get during the day then you'll hear the message that says call back during our normal opening hours.
You claim not to be an idiot, so I fail to see how you can have so much trouble with this, unless you got it wrong at first and are sticking to your guns (in which case argument kudos, sir) or think that claiming BT are lying about their phone line opening hours will somehow make people not want to sign up with them (in which case you could have thought of something much more interesting, like instead of sending you a homehub they sent you a deceased cat).
Oh look, another BT loyalist!!!
Maybe I was ringing another BT with another tech line?
Maybe I was actually hearing things... maybe the recorded message didnt say 'sorry the help desk is closed' maybe it actually said 'please hold, you are being sent to India'.
The new depths to which the BT loyalist will stoop to, to rubbish any complaints a disgruntled customer has astounds me.
Oh look, another BT loyalist!!!
LOL. That sounds excellent, I might make myself a suit of armour with the BT logo on it and ride round the countryside on horseback shouting 'IT'S GOOD TO TALK!'.
Seriously though, anyone who is interested/sad enough can call tech help and see that someone does pick up. I personally like the idea of some poor person sitting up in the wee hours getting calls along the lines of 'just checking you're there'.
Prehaps you would also care to explain how or why BT would want to set up a system that only accepts calls from BT 'brownnosers' as you claimed in the other thread - I can't see a company employing a call centre full of staff to take calls telling them how great they are. Then maybe you could explain why you're such a massive crackpot.