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Contributor
269 Views
Message 1 of 4

Activation day gone and no broadband or Line

Moved my service from sky to bt, broadband and line supposed to activate yesterday not happened. So i am left with no phone or Internet. Called India twice today first time "will be resolved within 3 days" second time "spoken to tech team will DEFINATELY be working today" I asked the agent to confirm that statement by email/text message they said they would but surprise surprise no email or text.

Any help on how on earth I can A, get a genuine reason for why there is a delay? And B, a definitive time frame for the service to start rather than contradictory info. Would be fantastic?

Thank you
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3 REPLIES 3
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Distinguished Sage
266 Views
Message 2 of 4

Re: Activation day gone and no broadband or Line

it sound as though sky have not released the line to BT this seems to happen a lot recently
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Highlighted
Contributor
261 Views
Message 3 of 4

Re: Activation day gone and no broadband or Line

Ok any idea how to get a confirmed update on what's happening/delay time though? As the standard 800 800 150 number is getting me nowhere at all.
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Highlighted
Distinguished Sage
251 Views
Message 4 of 4

Re: Activation day gone and no broadband or Line

you could try contacting sky and see what the delay on releasing your line is other than that it is back to the help line
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