connections have told me to go to digital voice. digital voice told me it would be fixed today.
i honestly dont know anymore
You need to concentrate on the broadband service at the moment. Can you please confirm that you have the DSL lead from the smart hub 2, plugged into the top socket?
This will be an RJ11 lead with a small plug on the end.
If you are getting DV have BT supplied any handsets? With DV yourphone socket on master will not work as you need to be connected to the SH2 which acts as a dect base station for your DV phone
as the installation/activation is done by openreach you would have same problem with other ISP as openreach work for all ISP apart from virgin
It would only work in the top socket anyway, and the DSL lead should only be plugged into the small DSL socket on the home hub.
Can you plug a normal phone into the bottom socket to see if you can hear anything?
ok understood, thanks!
dont have one at the moment, il sort one out this evening, what am i looking for when i connect this later?
@imjolly, i understand that, the fact that BT are unhelpful is driving me insane. so annoying you need bt to act on your behalf with openreach
I am not sure whether you will hear anything, but I can see lots of problems with these orders, as Openreach rely on having dial tone on the circuit so they can test for continuity. If there is no connection back to the exchange, then they are not going to hear anything, which is probably what is holding things up.
In my personal opinion, BT should not be selling Digital Voice, when its a copper connection, as there is no way to test the circuit properly. You are not the first person to have this problem.
It could take until midnight for service to become active. It needs someone from Openreach to connect your line to the fibre cabinet. That job is probably in one of their work queues waiting to be issued.