Activation email not working

[lauren6718]

I have had to set up my BT ID with a different email because my initial one wasn't working. When I received the activation email and click the link to activate the account it tells me:

Your BT ID has not yet been activated.

Your activation email was sent to .... You need to click the link in this email before you can login to your account.

When I resend the activation email and click on the link it keeps taking me to the same page. 

I am not able to log in due to the activation and cannot see bills etc. 

[DavidM]

Hi @lauren6718 and welcome.

I'm sorry you're having problems the activations email. Can you just confirm have your services been activated yet?

Cheers

David

[lauren6718]

My BT broadband is working fine, it is just my BT ID that is not working.

[DavidM]

Thanks for confirming that @lauren6718 .

I can help. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

[DavidClarke]

Hello, DavidM.

I have the same problem that @lauren6718 had.  Please, can you help me?

Thank you.

David

[RobbieMac]

Thanks for your post @DavidClarke 

I'm sorry that you're also having problems receiving the activation email.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie