Add ons do not appear in My Phone

[HHGTTG]

I too am amazed at BT's inability to incorporate my Anytime Calls add-on into myBT phone account page - still showing in red as Weekend and Evening calls. Most disconcerting and annoying and unnerving at the same time although, clearly, I am not being charged for calls and am being billed at £7/month for this add-on.

[umpire]

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@umpire wrote:

... I have had BT TV in one form or another for nearly 4 years. During that time the MyBT page (or whatever it used to be called) has never shown the correct TV package for my account (never mind any TV extras).  

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Well would you believe it. Just logged onto MyBT and my base TV package is now correctly listed as TV Entertainment. It only took BT nearly 4 years to get that right. It still doesn't list any of the TV extras, but hey, one thing at a time eh!

[conrad]

I have recently recontracted and am surprised that MyBT is showing my correct calling plan - BT were updating/improving MyBT the last couple of days

[HHGTTG]

Wow. so they have. Thanks for that information. Nice to see in writing what we actually have in add-ons, now.

[kickmaleerie]

Not quite.

My BT/My Phone does now indeed show me as having Unlimted Anytime calling which is part of my plan. It does not however show any of my other Add-ons: BT Privacy at Home and International Freedom.

So my monthly bill still remains the only definitive record of what phone services I am subscribed to and paying for. Still, progress is progress as they say, so come on BT you can do it.

I live in hope!