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Contributor
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Message 1 of 8

Adding new email address in BT Mail

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I am now with BT Mail having been originally with Bt Yahoo

 

I have 2 email addresses at btinternet.com and I am trying to add another.

I am logged in as the account holder and have gone to the "BT Mail"  "Manage your email addresses" page where it displays my two existing addresses.

 

The next section says I can link any existing BT email address  etc..........    I don't want to link to an existing one, I want to add a new one.    Secondly, it does not show the panel at the top right, saying you have used 2 of your 11 available addresses as shown on one of the help pages.

 

Am I in the wrong place to add another address?

 

Any advice would be much appreciated.

 

Geoff

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Message 2 of 8

Re: Adding new email address in BT Mail

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First of all on the top right side if its not giving you any option stating how many email addresses are in you, possibly can be a browser issue, you can try with different browser, it can help, also it may help in creating new BT Mails as in some browsers like Internet Explorer 8 and below there's a compatibility issue.
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Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Adding new email address in BT Mail

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Are you the BT primary email account holder? If you are a sub-account holder you will not be able to set up more email addresses.

 

Have a look at this link

 

http://bt.custhelp.com/app/answers/detail/a_id/44888/c/346,6588,6591/related/1

 

and this video

 

http://bt.custhelp.com/app/answers/detail/a_id/49280/c/346,6588,6591#maincontent

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Message 4 of 8

Re: Adding new email address in BT Mail

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Many thanks for the replies.

 

1.  I am using IE11 but have tried Firefox & Chrome. Same problem.

 

2 Re: gg30340.  The first link is a help page which I was previously looking at and I don't get the same options as it shows. (See my original posting).

 

3.  This link doesn't go to a video.

 

Geoff

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Message 5 of 8

Re: Adding new email address in BT Mail

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The link goes to a video on my browser.

 

Are you the primary email account holder. If you are not you can not set up other email addresses.

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Distinguished Sage
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Message 6 of 8

Re: Adding new email address in BT Mail

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@gg30340 wrote:

The link goes to a video on my browser.

 

 


And mine (Firefox)

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Contributor
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Message 7 of 8

Re: Adding new email address in BT Mail

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Thanks guys,

 

I've just found that the video works in Chrome but not in IE so maybe my problem is browser related after all.

 

I'll try some more things later

 

Geoff

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Contributor
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Message 8 of 8

Re: Adding new email address in BT Mail

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OK I resolved it.   Just in case anyone else has the same problem:

 

I am the Account holder and therefore assumed that I was the primary ID.    But I hadn't actually confirmed it !

The posting from gg30340 explained it via the first link.   Many Thanks gg.

 

Geoff.

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