I am now with BT Mail having been originally with Bt Yahoo
I have 2 email addresses at btinternet.com and I am trying to add another.
I am logged in as the account holder and have gone to the "BT Mail" "Manage your email addresses" page where it displays my two existing addresses.
The next section says I can link any existing BT email address etc.......... I don't want to link to an existing one, I want to add a new one. Secondly, it does not show the panel at the top right, saying you have used 2 of your 11 available addresses as shown on one of the help pages.
Am I in the wrong place to add another address?
Any advice would be much appreciated.
Solved! Go to Solution.
Are you the BT primary email account holder? If you are a sub-account holder you will not be able to set up more email addresses.
Have a look at this link
and this video
Many thanks for the replies.
1. I am using IE11 but have tried Firefox & Chrome. Same problem.
2 Re: gg30340. The first link is a help page which I was previously looking at and I don't get the same options as it shows. (See my original posting).
3. This link doesn't go to a video.
The link goes to a video on my browser.
Are you the primary email account holder. If you are not you can not set up other email addresses.
I've just found that the video works in Chrome but not in IE so maybe my problem is browser related after all.
I'll try some more things later
OK I resolved it. Just in case anyone else has the same problem:
I am the Account holder and therefore assumed that I was the primary ID. But I hadn't actually confirmed it !
The posting from gg30340 explained it via the first link. Many Thanks gg.